FIELD SERVICE TECHNICIAN IV

Function:  ENG & TECH - TECHNICAL ENGINEERING SUPPORT
Requisition ID:  12282
Location:  Fremont, CA, US, 94536
Alternative Locations: 
Education Experience:  Bachelors Degree (High School +4 years)
Employment Experience:  1-3 years
Travel:  50% to 75%

 

Company Information

TE Connectivity Ltd., is a $13 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 78,000 employees, including more than 7,000 engineers, working alongside customers in nearly 150 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedInFacebookWeChat and Twitter.

TE Application Tooling, the oldest division of TE Connectivity, is credited with the invention of the first solderless crimp hand tool first developed in 1941, and is an integral component of the TE’s value proposition today. Our goal is to provide our customers with high quality, innovative products and services that drive speed, flexibility and value. To achieve these goals, it starts with creating a world-class team of professionals dedicated to delivering excellence. With 26 manufacturing and distribution centers worldwide, Application Tooling is truly a global supplier of tooling solutions. From the very hand tool for the US Military through automated tooling solutions for major automotive customers like GM and Ford, TE’s Application Tooling division has been making innovative, specialized tooling for wire harness and PC board manufacturers for more than seven decades. Whether you are connecting a wire to a terminal or a terminal to a PC board, making a reliable electrical connection requires highly engineered tools. Simply put, TE Connectivity is the original pioneer and developer of electrical connections – and today continues to lead with tomorrow’s innovation, not imitation!

Job Overview

TE Connectivity’s Field Application Engineering Teams work intimately with customers to recommend products and solutions for new and existing applications. They identify new applications, requirement modifications and enhancements to meet customer specifications and conduct on-site installation and service of product and are responsible for all technical aspects of the sales cycle for potential application of company products to meet customer needs, including identifying opportunities; determining solutions; creating demand; preparing detailed product specifications and technical marketing support; ensuring high quality and timely project execution and conducting follow-up technical support. They also approve operational quality of systems and equipment. Position in Northern California (San Jose, Freemont area) TEGTA16

Responsibilities & Qualifications


Job Duties:
1.    Analyzes and resolves problems on TE equipment and product due to such factors as improper application, poor maintenance and quality control, failed parts, etc.
2.    Performs preventative maintenance, inspection, and calibration service on TE equipment.
3.    Travels (both domestic and international) to customer locations and training centers to provide/receive on-site technical support and/or training.
4.    Provides formal training programs on TE equipment to Customers. 
5.    Analyzes and evaluates warranty problems on customer equipment. Determines if defective and recommends corrective action.
6.    Recommends changes to tooling or product designs in order to meet customer's application or quality requirements.
7.    Promotes AT tooling by making new equipment and service offering recommendations. Works closely with all TE groups to increase business.
8.    Identify, evaluate and develop sales leads for new products, extensions of existing products and new sales channels for application tooling 
9.    Develop and maintain relationships at multiple levels in the customer base to position TE as a strategic partner to the customer
10.    Collect and evaluate market information, competitive intelligence and communicate to AT management in the form of weekly and or project reviews via daily interfacing with customers
11.    Participate in trade/product shows, seminars, industry trade organizations, district and regional sales meetings in order to identify opportunities of where application tooling can support for new and existing technologies
12.    Utilizes and maintains equipment customer manuals, equipment training outlines, and field engineering bulletins when providing service and training.
13.    Prepares and submits complete, accurate, and timely reports related to service activities, service scheduling, and service expenses.
14.    Uses all available communication tools to inform and be informed of all service and sales related activities, issues, and events.
15.    Keeps abreast of new product and service developments within the customer’s plants and reports them back to management.
16.    May become master instructor for the A-620 standard and provide customer on-site certification training. 
17.    Adheres to all company policies, procedures, and code of ethics.
18.    Completely understands the AT service policy and utilizes it to grow service revenue. 
19.    Performs any special tasks assigned by management.

Requirements & Qualifications The ideal candidate must have:

•    Strong customer service orientation  
•    Demonstrated ability to collaborate cross functionally and to influence without direct authority 
•    Strong results-orientation and execution characteristics 
•    Ability to effectively organize, prioritize and accomplish multiple conflicting tasks, make intelligent, timely decisions and solve problems independently
•    Embraces a positive can-do attitude in all situations
•    Proficient computer skills (i.e. Power Point, Excel, Word, Outlook) 
•    Fluent English in all aspects of communication - Bilingual in Spanish is a plus

Competencies

  • Values: Integrity, Accountability,Teamwork, Innovation


Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

Job Segment: Maintenance, Technician, Engineer, Electrical, Developer, Manufacturing, Technology, Engineering

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