Job Overview

Customer Issue Support: Responds to routine customer quality inquiries and concerns in collaboration with Manufacturing Quality, ensuring basic customer service standards are met.
 

Job Responsibilities

• Quality Issue Resolution: Assists in addressing customer-related quality issues by gathering information and working with senior team members to provide timely responses.
• Customer Communication: Provides customer contact support for basic quality matters, following established protocols and escalating complex issues appropriately.
• Process Participation: Participates in customer quality activities including data collection for audits and evaluations under supervision. Quick response to customer's issue and visit customers regularly to develop good relationship.
• Basic Analysis: Supports the team in identifying customer needs and documenting feedback that may lead to quality improvements.
• Participates in cross-functional teams to drive continuous improvement.
• Coordinate the sorting activities with regards to quality defect by meeting customer requirements, preparing product defect report and providing quality training to subcontractor to satisfy customer expectations.
• Monitoring complaint processing (processing time, response time, content of 8D reports and effectiveness of corrective actions) and report to manager.
• Monitor customer scorecards and definition of actions by negative trend. 

Job Requirements

• Minimum Bachelor's Degree
• Minimum 3 years of customer quality background
• Knowledge in QC Tools such as SPC, FMEA, Control Plan, etc.
• Knowledge in IATF16949 and ISO9000 requirements
• Good communication and negotiation skills
• Presentation skills
• Good English knowledge, verbal and writing
• Flexible and loadable
• Independent working behaviour
• Ability making decisions
• Social competence
• Team worker
• Knows how to drive and with valid driver's license
• Willingness to travel both domestically and internationally
• Excellent negotiating skills

Competencies