Job Overview

The Technical Problem Solver Expert leads the resolution of complex, high-impact technical issues using Convergent Thinking TEOA Problem Solving methodologies (Shainin Red X, Advanced Problem Solving, Six Sigma DMAIC). Based in Hampton, the role leads manufacturing process improvement and yield enhancement initiatives while developing and deploying structured problem-solving capabilities across AMER sites.

Job Requirements

As a Technical Problem-Solving Expert, you will:

• Solve complex technical problems with cross-functional teams
• Lead strategic manufacturing improvement projects focused on quality, yield, productivity, and cost reduction in applying structured and Convergent Thinking TEOA Problem Solving methodologies (Shainin, APS, Six Sigma)
• Define priorities and proactively anticipate roadblocks to find solutions and escalate when needed
• Coach, develop Problem Solver Practitioners and support the deployment of TEOA Problem Solving Convergent Thinking across AMER sites
• Select high-impact projects across the Hampton site and other AMER plants
• Report out to Senior Management project progress, people development, savings 

What your background should look like

Qualifications & Skills

• Engineering degree (Physical, Mechanical, Electrical, Materials or related)
• Six Sigma DMAIC certification (Green Belt or Black belt)
• Shainin Red X Apprentice or Journeyman certification (preferred, not mandatory)
• 5–10 years’ experience in Technical Problem solving
• Proven track record solving complex technical issues
• Strong analytical and problem-solving skills with a convergent thinking approach
• Leadership and cross-functional team management
• Apply statistical analysis (Minitab, JMP) to validate root causes and/or solutions
• Understanding of engineering fundamentals
• Willing to develop others
• Be a positive change agent 

Impact

• Improve manufacturing yield and operational performance at Hampton site
• Reduce AMER Cost of Poor Quality (CoPQ) improving product quality and customer satisfaction
• Strengthen the Problem-Solving culture and TEOA methodology deployment across AMER
• Deliver measurable business impact 

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Competencies