Job Overview

Results-driven Software Engineer with a strong background in data science, software development, and automation solutions. Proficient in Python, Data Analysis, API development, NLP, and Chatbot development. Extensive experience in working with large-scale systems, developing automation scripts, and enhancing operational efficiency. Proven ability to collaborate with cross-functional teams and deliver solutions in fast-paced environments.

Job Responsibilities:

Project Leadership

• Lead the HR Portal deployment plan and coordinate all country workstreams.
• Apply the global deployment approach, tools, templates and governance cadence.
• Track milestones, dependencies, actions, risks and decisions, escalating through the central PMO where required.
• Provide clear status reporting and decision support for project leadership.

Service Design and Process Transformation

• Coordinate current-state mapping workshops and future state alignment with HR Functional Leaders, HRSS, HRBP and COE representatives.
• Drive alignment on HR service catalogue, case types, routing, tiered support groups and local operating model design.
• Ensure design decisions are documented, validated and ready for build, UAT and deployment activities.

Knowledge Management and Top Enquiries

• Coordinate knowledge gap analysis and documentation plans for agreed HR content.
• Support knowledge content creators and local reviewers to convert policies and process guidance into required knowledge articles standards and templates.
• Ensure knowledge readiness aligns with self-service, Employee Centre and AI adoption objectives.

Deployment Readiness and Technical Coordination

• Coordinate readiness and business sign-off across MyHR (Success Factors), integration workstreams with HR Technology team and relevant technical leads.
• Support UAT planning, issue tracking, defect prioritisation and fixes.
• Manage cutover planning, go-live readiness checkpoints and transition handover to operational owners.

Change, Communications and Adoption

• Partner with change management resources to prepare local HR teams, managers and employees for the new service model.
• Support stakeholder engagement, communication inputs, training readiness and adoption feedback loops.
• Monitor readiness risks and partner with change management leads and champions to understand scope, impacts and adoption expectations.

Desired Candidate Profile:

Required Experience

• Proven project or programme management experience (7+ years) in HR transformation, HR technology, shared services or service delivery transformation.
• Experience coordinating cross-functional teams across HR, HRSS, HRBP, COE, technology, knowledge management and change management workstreams.
• Strong understanding of HR service delivery models, process design, case management and operational readiness.
• Experience managing senior stakeholders, governance forums, risks, issues, actions and decision tracking in a matrix environment.
• ServiceNow and HRSD experience is preferred; comparable HR case management or digital transformation experience is also relevant.

Required Skills and Competencies

• Structured project management with strong planning, tracking and governance discipline.
• Ability to drive decisions, resolve blockers and maintain delivery momentum across multiple workstreams.
• Strong HR process knowledge and ability to connect global design requirements with local workflow realities.
• Confident workshop coordination and facilitation across HRSS, HRP, COE and technical stakeholders.
• Clear executive communication, stakeholder management and influencing skills.
• Practical understanding of knowledge management, UAT, change readiness and deployment transition activities.

Competencies