WARRANTY MANAGER

Job Overview

The Warranty Manager is responsible for developing, implementing, and overseeing warranty processes and policies to ensure customer satisfaction, cost control, and compliance with customer and industry requirements. This role requires strong collaboration with quality, engineering, operations, and customer service teams to analyze warranty claims, identify root causes, and drive corrective actions. The Warranty Manager will also serve as the primary liaison between the company and OEM customers regarding warranty issues and recovery initiatives

Key Responsibilities:

Warranty Program Management

Develop, implement, and maintain warranty policies and procedures that align with customer requirements and company objectives.
Manage the end-to-end warranty claim process, including intake, validation, adjudication, and closure.
Coordinate with customers (OEMs and Tier 1 partners) on warranty-related matters, ensuring timely communication and resolution.
Ensure compliance with industry standards (IATF 16949, ISO 9001, AIAG guidelines) and customer-specific requirements.

Claim Analysis and Cost Control

Review and analyze warranty claim data to identify trends, failure modes, and cost drivers.
Collaborate with quality, engineering, and manufacturing teams to determine root causes of field failures.
Lead cross-functional teams in corrective and preventive actions to reduce warranty costs.
Develop recovery strategies for chargebacks and negotiate warranty settlements with customers.

Customer & Internal Collaboration

Act as the primary point of contact for customers regarding warranty concerns and escalations.
Partner with customer service to ensure timely response to claim inquiries.
Work closely with program management, engineering, and quality teams to improve product reliability and durability.
Provide feedback from field performance to product design and manufacturing teams for continuous improvement.

Reporting and Continuous Improvement

Monitor warranty KPIs (claims volume, cost per unit, turnaround time, recovery rate).
Prepare regular reports and presentations for executive management and customers.
Identify opportunities to streamline warranty processes and implement best practices.
Support audits, customer visits, and quality reviews related to warranty performance.

Job Requirements

• Education & Experience

  • BS Degree in Mechanical, Electrical, Industrial or Electronic Engineering required with 10+ years of relevant experience.
  • Master’s Degree preferred in similar Engineering or Business / Business Administration field.
  • 5–8 years of experience in warranty management, quality engineering, or customer support within the automotive or electrical connector industry.
  • Experience in a Tier 1 supplier environment with OEM customer interactions.
  • Experience working with Ford, GM & Stellantis.

  Technical Skills

  • Strong knowledge of warranty systems, root cause analysis (8D, 5-Why, IS/ISNOT), and quality tools (Six Sigma Black Belt or Red X Journeymen Certifications preferred).
  • Familiarity with automotive standards: IATF 16949, ISO 9001, APQP, PPAP, FMEA, MSA.
  • Proficiency in OEM warranty claim management systems.
  • Strong data analysis and reporting skills (Excel, Power BI, or equivalent

Travel: 10%-25%

Competencies