SR QLTY & RELIABILITY ENGINEER

Job Overview

TE Connectivity’s Quality and Reliability Engineering Teams analyze the ability of product and production systems to comply with customer and contractual requirements through established reliability factors. They design, recommend revisions and install quality control systems, develop and document analytical methods for establishing reliability of products and their components and conduct analysis on relative reliability with regards to cost, structure, weight, maintainability, facility of production, and availability of materials and equipment. Out teams develop, implement and monitor company environmental safety programs and policies to ensure compliance with federal, state, and local environmental, health and safety regulations and recommend corrective actions if necessary. They are responsible for policies and practices to comply with applicable government regulations and industry requirements related to product environmental compliance, the implementation and management of technical and testing standards and specifications, quality control and reliability programs governing materials, product and processes, resulting in the optimization of material and labor, as well as failure analysis, root cause, corrective action and customer communication.

What your background should look like:

Responsibilities:

• Serves as the primary quality point of contact for assigned Mexico and US customer accounts.
• Provide the Voice of the Customer feedback to product management, product engineering and manufacturing locations for characteristics that can become quality or application risks to the customer.
• Function as the quality and reliability technical interface between the customers supplier quality team and engineering community on all existing products as well as new product opportunities.
• Supports quality excursion onsite containment and works closely with MRB/RMA team functions for disposition of non-conforming products.
• Leads cross-functional problem-solving teams to investigate quality issues and minimize customer impact, DPPM, cost of poor quality and drive timely resolution.
  • Use Relationship driven Influences without authority in efforts to achieve a robust 5D/8D response within agreed upon timeline.
• Coordinate customer interface comprehensive failure analysis reports that clearly communicate findings to both technical and non-technical stakeholders.
• Drives OEM customer contract manufactures onsite investigations within Mexico and USA as needed to review TE product, application use case, problem solve and provide solutions
• Interact directly with key customer daily and coordinate the deliverables related to customer projects and ensure completion of customer quality requested activities. This includes coordinating globally for all sites, factories, and associated teams within TE. 
• Travel to customers and other TE locations, including overnight and multi-day trips as needed.

Qualifications:

• Bachelor’s Degree with engineering technical focus (Mechanical discipline preferred).
• 5+ years quality reliability and manufacturing experience in connector and cable knowledge. 
• Fluent communication in English and Spanish
• Customer interface quality reliability experience in data center interconnect technology.
• Demonstrated ability to lead teams, forge strong internal/external relationships, and drive improvement initiatives.
• Experienced in the use of Lean Six Sigma, 8D methodology, Design of Experiments (DOE), Statistical Process Control (SPC), Process Capability (CpK) techniques, Gage R&R and experience application FMEAs.
• Knowledge in core manufacturing processes at component level including stamping, molding, plating, and next level assembly such as surface mount technology (SMT), press fit operations, system integrations and product testing.
• Ability to read and interpret mechanical and electrical drawings including GD&T
• Knowledge and application of quality system regulations ISO9001.

Key Attributes Needed:

• Failure analysis expertise – Plan and perform effective and efficient investigations using structured approaches such as fault trees. 
• Analytical & Problem-solving skills: systemic approach, hypothesis development & data analysis. Self-motivated, efficient, & committed to a team approach.
• Technical knowledge: Proficient with technical product drawings and specifications. Strong understanding of new product design, extensive knowledge of the fundamental principles of design and manufacture of data center interconnect products. 
• Driven to continuously learn the latest failure analysis techniques, industry developments and ability to be flexible/adaptive.
• Comfortable leading, interacting with cross functional teams and engaging experts when necessary.

LOCATION: Hermosillo, Sonora / Ciudad Juárez, Chihuahua / Guadalajara, Jalisco, MX (Remote)
TRAVEL: 25% to 50% USA/MEX 
#LI-REMOTE

Competencies