MGR I CUSTOMER SERVICE

Job Overview

TE Connectivity's Customer Service Team works closely with Trade and OEM customers, company sales, and service representatives to manage a range of pre-sales and post-sales service functions within the automotive industry. They process transactions and inquiries via phone, internet, and correspondence, ensuring seamless communication regarding OEM-specific products and services. Additionally, they play a key role in maintaining strong relationships with our customers, resolving issues efficiently, and identifying opportunities to enhance customer satisfaction. A primary focus is driving long-term partnerships through the company’s ECE strategy

What your background should look like:

•    Bachelor’s degree required
•    Fluency in English required
•    +10 years of relevant Customer Service and/or Supply Chain Experience Management background required.
•    Strong experience in the Automotive sector is preferred
•    Knowledge/understanding of Customer Relationship Management
•    SAP: 5+ years’ experience
•    OEM Account Management Experience: Ability to handle key OEM accounts, ensuring strong relationships and compliance with industry requirements
•    OEM Portals experience is preferred
•    Experience with MRP/ERP systems is desirable
•    Ability to persevere in the presence of intense customer & organizational pressure.
•    Practice attentive and active listening while demonstrating command skills so that timely solutions are obtained within a large & diverse organization.
•    Quick and Effective Decision-Making: Resolves customer issues promptly while maintaining service quality.
•    Problem-Solving Mindset: Analyzes situations and implements practical solutions under pressure.
•    Ability to motivate and build effective teams.
•    Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability through an empathetic communication style which promotes a quality image of TE.
•    The flexibility to work irregular hours, when required.
•    Strong on-site presence.
 

Location: Hermosillo.

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Travel:10%

Competencies