INSIDE SALES REPRESENTATIVE

Job Overview

TE Connectivity's Account Management Teams are responsible for selling TE's products, systems or services, providing detailed technical product information and maintaining relationships with customers in assigned geographic territory, industry or accounts.

What your background should look like:

You will play a fundamental role in achieving our sales growth targets and driving our aligned sales/marketing initiatives through a passion to serve. Your main responsibilities will be to:
Meets target for specific accounts/locations as assigned
Manage all commercial aspects with the customer including relationship and regular contact with customer key stakeholders
Managing and preparing offers, project contracts and quotations, leading price and contract negotiations
Develop, enhance and grow customer relationships through lead generation and building an opportunity pipeline
Manage inbound leads to convert to new opportunities and drive revenue growth 
Sell the value propositions of TE products and services
Demonstrate technical expertise and superior service while influencing buying decisions through our innovative product solutions
Team up with Channel/Distribution partner to close deals
Communicate with customers inbound and outbound via email, telephone, online chat service and social media
Document program activity via salesforce and other relevant systems
Make occasional customer visits to strengthen relationship

Key Goals & Objectives/Measurements:
Revenue Growth
Pipeline Conversion
Lead Management – pipeline and conversion
NPS

Key Qualifications, Experiences & Knowledge
Minimum of 2 / 2+ years of relevant experience in a customer facing role (customer service, retail)
Customer care, inside sales, outside sales and/or field engineer experience or graduate with technical education
Inside sales or consultative selling experience
Relevant product or industry experience 
Experience working with Salesforce.com or similar CRM
Excellent phone and consultative selling skills
Proven ability to initiate, organize and complete multiple tasks in a timely manner
Bring creative and new ideas to work
Must be resilient and prefer an environment that embraces change
Must be able to win Customers through storytelling and engaging conversations

Particular Skills & Abilities required
Excellent relationship and communication skills
A passion for serving and helping customers
Strong interpersonal and influencing skills and the ability to build strong, credible relationships with multiple organization functions (inside and outside of TE)
Strong selling, presentation and negotiation skills
Fluency in English and language skills according to customer’s location
Business acumen
Creativity to see alternatives
Clear, strategic thinker with the ability to execute on priorities
Ability to work to deadlines and challenging targets
Ability to identify and pursue new business opportunities in line with business plans 
Demonstrated behaviours and values at or above TE standards
 

Competencies