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HR SERVICES SUPERVISOR

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc. 

Position Summary

Supervises daily activities of a HR Service Center team. Provides task direction, monitors performance and handles escalations. Develops, delivers and continuously improves HR Services processes through evaluation efforts and assessment of areas of opportunity.

Key Responsibilities

  • Monitors, prioritizes and assigns daily responsibilities of HR Service Center employees, assuring the proper alignment of resources and skill sets to inquiry and request demand.
  • Supports team members with day-to-day execution of duties and guides the team regarding proper procedures, policies and requirements.
  • Assures that HR transactions, data and services are timely, accurate and compliant with TE and regulatory requirements.
  • Handles escalations and/or sensitive requests and issues related to processing. Escalates particularly specialized, difficult, or sensitive matters to the appropriate stakeholders. Assures that cases are updated and maintained accordingly, and a final resolution is achieved.
  • Monitors processes, work flow and volume to ensure adherence to partnership agreements and turnaround time, takes corrective actions and ensures excellent customer experience.
  • Organizes and facilitates ongoing development, evaluation/testing and maintenance of processes and documentation in area of responsibility (e.g., HR Service Center scripts, Standard Operating Procedures)
  • Assists in the development, reporting and review of metrics to drive performance, identify trends and develop/implement process improvements, escalating issues and proposed solutions as appropriate.
  • Analyzes and corrects errors and ensures proper quality controls are in place to avoid future errors.
  • Performs audits and validations of HR Service Center transactions.
  • Ensures all company, federal, state, local, and other applicable policy & process compliance requirements are met.
  • Supervises, motivates, assesses performance, provides coaching and training for career development and drives a high-performance culture.

Required Experience

  • Bachelor’s degree required; advanced degree preferred.
  • Typically requires 3+ years of functional experience (e.g., HR call center/service center, HR functional area).
  • Fluent in English language both in written and oral communications.
  • Prior supervisory experience & team management skills required.
  • Experience in a shared service center environment preferred.
  • Experience and understanding of enabling technologies (e.g., case management, manager self-service) and how they work within a customer service business environment strongly desired.
  • Strong professional and HR operational knowledge.
  • Understanding of end-to-end processes.
  • Prior knowledge and practical experience in process mapping, root cause analysis, KPI’s & metrics management strongly desired.
  • Desired skills: Detail & results oriented, strong analytical skills, metrics driven, problem resolution, strong customer management skills, self-motivated/self-learner and time management.
  • Proficient in MS Office (Word, Excel and PowerPoint). Knowledge of Excel analytics tools such as dynamic tables are required.
  • Prior experience in a global company environment preferred.

Competencies

SET : Strategy, Execution, Talent (for managers)
Values: Integrity, Accountability,Teamwork, Innovation
Location: 

HERMOSILLO SONORA, SON, MX, 83118

City:  HERMOSILLO SONORA
State:  SON
Country/Region:  MX
Travel:  Less than 10%
Requisition ID:  68360
Alternative Locations: 
Function:  Human Resources


Job Segment: Manager, Law, Compliance, Call Center Manager, Call Center Supervisor, Management, Legal, Customer Service

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