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HR SERVICES ANALYST I

About TE Connectivity
TE Connectivity is a $13 billion global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With nearly 80,000 employees, including more than 8,000 engineers, working alongside customers in approximately 150 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

 

What TE Connectivity offers:
We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.
•    Generous 401(k) Plan
•    Tuition Reimbursement
•    Benefits start on day one
•    Charity Donation Matching Program
•    Competitive Paid Time Off
•    Employee Resource Groups
•    Employee Stock Purchase Program
•    Healthcare for Associates and Families
•    Health and Wellness Incentives
•    Life Insurance and Disability Protection

 

Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.

Job Overview

TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc. 

What your background should look like:

Responsible for the intake and resolution of queries received from managers, employees, other HR functions and center of excellence (CoE). Manages a variety of HR related queries and transactions such as; organizational changes, employee personal data changes, promotion activities, termination of employment, root cause analysis etc.   Delivers high quality and efficient service to each customer and ensures customer satisfaction. Supporting operations for USA and Canada.

Key responsibilities include: 

  • Receives queries via telephone and case management ticketing system.
  • Conducts necessary classification, manages inquiries in case management system, documents and maintains accurate records and transfers inquiries to other parties within HR Services or outside of HR Services (HRBP/HRSP, COEs) as required. 
  • Maintains and ensures all tickets, workflows and queries are addressed based on customer service level agreement (SLA)
  • Identifies and escalates priority issues and routes to appropriate team for quick resolution. 
  • Partners with HR Services global regional teams as appropriate on cross regional activities and projects.
  • Diagnoses problems and coordinate resolution across stakeholders, including HRBP/HRSP, COEs and others. 
  • Follows up on inquiries to ensure timely and accurate response and resolution to all requests   
  • Solves problems that are unstructured and that may require conceptual critical thinking. 
  • Provides solutions to inquiries that are often non-standard/non-routine and require some clarification and deep thinking. 
  • Identifies and implements continuous process improvements to enhance service delivery. 
  • Utilizes the knowledge base to assist with transactions and customer inquiry resolution.
  • Works with Content Management team to develop and update desktop procedures, scripts, FAQs, job aids to ensure a consistent experience for customers. 
  • Adheres to HR Services metrics as determined by HR Services Leadership.
  • Ensures all activities are carried out as per the standard operating procedures (SOPs) of HR Services.   
  • Ensures compliance with all relevant quality and statutory policies, procedures and controls in the region to guarantee employee adherence and legislative compliance.  

REQUIRED EXPERIENCE / KNOWLEDGE:

  • Bachelor’s degree preferred (or equivalent).
  • Typically requires a minimum of 1 year of experience in customer-service work environments combined with an understanding of case management ticketing systems. 
  • Advanced level of english (Excellent oral and written communication skills). Ability to communicate effectively to a variety of audiences. Please submit your resume in english.
  • Accuracy and attention to details. 
  • Ability to manage priorities against tight deadlines. 
  • Effective problem-solving skills. 
  • Strong customer service orientation. 
  • Proficient with MS Office. 
  • Familiarity with SharePoint or other Knowledge Management System.

Competencies

Values: Integrity, Accountability,Teamwork, Innovation

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Location: 

HERMOSILLO SONORA, SON, MX, 83118

City:  HERMOSILLO SONORA
State:  SON
Country/Region:  MX
Travel:  None
Requisition ID:  75048
Alternative Locations:  MEXICO
Function:  Human Resources


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