HR SERVICES ANALYST I (BILINGUAL)

Job Overview

TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc. 

•    Managing the transactions required to complete the hire process of LATAM TE employees.  
•    Receives queries via telephone and case management ticketing system.  
•    Conducts necessary classification, manages inquiries in case management system,  
documents and maintains accurate records and transfers inquiries to other parties within HR  Services or outside of HR Services (HRBP/HRSP, COEs) as required.   
•    Maintains and ensures all tickets, workflows and queries are addressed based on customer  service level agreement (SLA)  
•    Identifies and escalates priority issues and routes to appropriate team for quick resolution.   
•    Partners with HR Services global regional teams as appropriate on cross regional activities  
and projects.  
•    Diagnoses problems and coordinate resolution across stakeholders, including HRBP/HRSP,  COEs and others.   
•    Follows up on inquiries to ensure timely and accurate response and resolution to all requests 
•    Solves problems that are unstructured and that may require conceptual critical thinking.   
•    Provides solutions to inquiries that are often non-standard/non-routine and require some  clarification and deep thinking.   
•    Identifies and implements continuous process improvements to enhance service delivery.   
•    Utilizes the knowledge base to assist with transactions and customer inquiry resolution.  
•    Works with Content Management team to develop and update desktop procedures, scripts,  FAQs, job aids to ensure a consistent experience for customers.   
•    Adheres to HR Services metrics as determined by HR Services Leadership.  
•    Ensures all activities are carried out as per the standard operating procedures (SOPs) of HR  Services.    
•    Ensures compliance with all relevant quality and statutory policies, procedures, and controls  
in the region  
•    to guarantee employee adherence and legislative compliance.   

What your background should look like:

→   Bachelor’s degree preferred (or equivalent).   
→   Fluent level of English (Excellent oral and written communication skills).

→   Ability to communicate effectively to a variety of audiences.   
→   Please submit your resume in English  
→   Detail oriented and results driven.   
→   Self-learner mindset and curious.  
→   Ability to manage priorities against tight deadlines.   
→   Effective problem-solving skills.   
→   Strong customer service orientation.   
→   Proficient with MS Office, especially with Excel (Dynamic Tables)  
→   Familiarity with SharePoint or other Knowledge Management System  
 

• Location: Hermosillo.      #LI-ONSITE
• Travel: NA

Competencies