CUSTOMER SERVICE SPECIALIST II REMOTE (SAP Knowledge)
Job Overview
What your background should look like:
What your background should look like:
Requirements:
• Bachelor’s degree
• Strong analytical skills
• Knowledge in management and functions of customer portals
• Optimal management of interpersonal relationships
• Computer systems (SAP, Microsoft Office and Salesforce)
• Excel (high efficiency desired)
• Decision making and negotiation skills
• Effective communication (Verbal and written)
• Problem solving
• Sense of urgency and time management
• Able to provide solutions to medium complexity
• Teamplayer and ability to train others
• Flexibility to adapt to changing priorities and business conditions
• Ability to work independently
Tasks and Responsibilities:
• Liaison between customer and TE.
• Responds to customer inquiries in timely manner (RMA, delivery status, tracking information, billings, credit status), resolves shipping or invoicing problems, supports liability determination, sith the support of cross functional teams.
• Maintains close communication with sales, planning and supply chain teams.
• Daily external and internal communication with your counterparts, on the ongoing inquiries.
• Managing order portfolio and coordinating with internal stakeholders.
• Support the execution of improvement actions based on customer feedback and business requirements.
• Demonstrates proactiveness and TE values (Accountability, Teamwork, Innovation and Integrity).
• Follows standard work and company’s objectives to assure ECE.
• Assists in relevant management roles, to demonstrate leadership as it applies to their responsibilities within the integrated supply chain.
• Ensures timely follow up for customers.
• Reviews and tracks past due orders.
• Follow up on actions to achieve KPIs
• Review, follow up and manages customers portals (daily)
• Channels customers complaints, requests and claims.
• Receives and process transactions by phone, SAP and email from customers.
• Investigates and solves customers complaints.
• Follow up and ensures shipments on requested dates.
• Attend critical meeting with customer and update meeting files.
• Works with Engineering and launching team for new products for customers.
• Works with Finance to go over A/R and aligns information for disputes or writeoffs.
• Works with Sales and Finance to go over freight chargebacks for disputes or writeoffs.
Competencies
HERMOSILLO SONORA, SON, MX, 83118
Job Segment:
Pre-Sales, SAP, Supply Chain, ERP, Sales, Technology, Operations, Customer Service