CONTINUOUS IMPROVEMENT ANALYST III

Job Overview

Establishes program metrics, monitors the programs and projects to improve products and processes, and aligns them with the business strategies.

Job Requirements

• Understanding key customer needs from the user data and feedback, coordinating with the functional and team leaders to include and implement the recommendations.
• Monitoring the performance of the existing solutions, identifying the opportunities based on the user data, and emerging trends in the industry.
• Coordinating with key stakeholders and business partners to recommend priorities and strategies and drive optimization using the data.
• Utilizing the reports and analytics to recommend roadmaps and key decisions and communicating strategy and solution to the critical stakeholders

What your background should look like

Generally, requires Bachelor’s degree in an appropriate field with a minimum of 3 years of experience.
•    Adaptable, flexible and responsive in a rapidly changing, process-improvement synergy-focused environment.
•    Change agent: proven ability to lead and support transformation initiatives.
•    Ability to "think outside the box", envision future state and help guide the implementation of processes whether local or global.
•    Ability to build working relationships and effectively interact collaboratively with peers on solutions and issues.
•    Strong analytical, communication and problem-solving skills as well as good business acumen is essential. Able to convey complex ideas clearly and influence stakeholders at all levels.
•    Excellent written and verbal communication skills. 

 
Your Main Tasks:
•    Represents the owner of global processes in SAP for Focus Accounts and Customer Care, and ensures  processes  are aligned with TEOA and Global Account Management strategy for specific customer accounts.
•    Consults with Sales and Customer Care process subject-matter experts representing BUs/Regions and coordinates the development of best practices for key business processes. 
•    Drives alignment on process standardization, making sure that processes are defined and implementations are done in accordance with the specific strategic customer requirements.
•    Facilitates and supports cross-functional continuous improvement initiatives as SAP Focus Accounts / Customer Care subject matter expert.
•    Works with TEIS SAP Team and GAM/AM to define Sales / Customer Care training program for new SAP projects or Focus Account processes that will align with the expectations for standard processes and standard work.
•    Will work closely with other functions and BUs to coordinate projects for Focus Accounts and be empowered to pull in necessary resources and key people.

Competencies