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MGR I HR SERVICES

About TE Connectivity
TE Connectivity is a $13 billion global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With nearly 80,000 employees, including more than 8,000 engineers, working alongside customers in approximately 150 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

 

What TE Connectivity offers:
We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

  • Generous 401(k) Plan
  • Tuition Reimbursement
  • Benefits start on day one
  • Charity Donation Matching Program
  • Competitive Paid Time Off
  • Employee Resource Groups
  • Employee Stock Purchase Program
  • Healthcare for Associates and Families
  • Health and Wellness Incentives
  • Life Insurance and Disability Protection

 

Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.
 
 

Job Overview

TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc. 

What your background should look like:

POSITION SUMMARY:

Manages the activities of a HR Service Center team. Provides task direction, monitors performance and handles escalations. Develops, delivers and continuously improves HR Services processes and programs through evaluation efforts and assessment of opportunities.  Ensures all customer queries are managed timely and accurate. Supporting operations for Noth America, USA, Canada

Key responsibilities include:

  • Monitors, prioritizes and assigns daily responsibilities of HR Services employees, assuring the proper alignment of resources and skill sets to inquiry and request demand.
  • Supports team members with day-to-day execution of duties and guides the team regarding proper procedures, policies and requirements.
  • Responsible for the executions of operational standards and processes that directly contribute to optimal results, effectiveness, and efficiencies of the HR Service Center team.
  • Assures HR transitions, data and services are timely, accurate and compliant with TE regulatory requirements.
  • Performs audits and validations of HR Service Center processes and transactions.
  • Monitors processes, work flow and volume to ensure adherence to partnership agreements and turnaround time, takes corrective actions and ensures excellent customer experience.
  • Develops, reports, and reviews metrics to drive performance, identify trends, and develop/implement process improvements, escalating issues and proposed solutions as appropriate.
  • Analyzes and corrects errors and ensures proper quality controls are in place to avoid future errors.
  • Ensures all company, federal, state, local, and other applicable compliance requirements are met.
  • Organizes and facilitates ongoing development, evaluation and maintenance of process and documentation in area of responsibility (e.g., HR Service center scripts, standard operating procedures etc.).
  • Partners and work across all regions globally to support task, projects and overall continuous improvement activities.
  • Provides support and feedback on work performance, provides coaching and training for career development and drives a high-performance culture.

REQUIRED EXPERIENCE / KNOWLEDGE 

  • Bachelor’s degree required (or equivalent).
  • Typically requires 5 years of functional experience (e.g., HR call center/service center, HR functional area).
  • Fluent in English language both written and oral communication.
  • Ability to communicate effectively to a variety of audiences both globally and regionally.
  • Prior supervisory experience and team management skills required.
  • Experience and understanding of enabling technologies (e.g., case management & manager self- service tools) and how they work within a customer service business environment strongly desired.
  • Strong professional and HR operational knowledge. 
  • Prior knowledge and practical experience in process mapping, root cause analysis, KPI’s and metric management. 
  • Ability to manage priorities against tight deadlines. 
  • Detailed & results oriented, strong analytical skills, metric driven, problem resolution, strong customer management skills, self-motivated/self -learner and time management.
  • Strong customer services skills and orientation. 
  • Proficient with MS Office (Word, Excel, PowerPoint).  Knowledge of Excel analytics tools; such as dynamic tables are required.
  • Prior experience in a global company environment desired.

Competencies

SET : Strategy, Execution, Talent (for managers)
Values: Integrity, Accountability,Teamwork, Innovation

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Location: 

HERMOSILLO, SON, MX, 83118

City:  HERMOSILLO
State:  SON
Country/Region:  MX
Travel:  10% to 25%
Requisition ID:  75047
Alternative Locations:  Mexico City
Function:  Human Resources


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