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CUSTOMER SERVICE SPECIALIST I

Job Posting Title: CUSTOMER SERVICE SPECIALIST I  

Job Code: 30003102   

Segment: INDUSTRIAL SOLUTIONS (50127625) 

Business Unit: INDUSTRIAL (50131904) 

Building: TE Hermosillo Supersite (L30) 

Band/Level: 5 

Hiring Manger: JAMES RYAN SILFIES 

Recruiter: CECILIA MONTOYA 

Relocation:No 

Travel: 10% to 25% 

Employee Referral Amount:  

Education Experience: Bachelors Degree (High School +4 years) 

Employment Experience: 1-3 years

 

Company Information

As one of the largest business units of TE Connectivity, TE Industrial is a leading global solutions provider with a broad portfolio of components and system solutions for clients in various industries. The growing demand for personalized products, a never-ending stream of new market requirements, the need for consistently high product quality, and an increasing interconnectedness make the use of highly advanced production systems a must. TE’s Industrial solutions provide the basis for this flexible production — by helping our customers to become more connected, addressing Smart Factory needs, connect and transmit vast amounts of data quickly, enable connectivity in harsh environments, increase productivity, meet localized manufacturing needs, and realize energy efficiency requirements. Industrial’s primary goals include enabling smarter automation, enabling smarter rail transportation, and empowering intelligent buildings.

Job Overview
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
Responsibilities & Qualifications

This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include:

  • Extraordinaire Customer Experience (ECE) and Customer touch point
  • Satisfaction Management
  • Customer Relationship & Satisfaction
  • Manage Service Delivery Process / Execution
  • Manage Interfaces & Build Service Culture

Key Competencies:

Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English language, Action Oriented, Detail Oriented and Business Acumen, minimal bachelor’s degree. SAP experience (SD module) is a big advantage.

All candidates are required to be fluent in English

 

Competencies
Values: Integrity, Accountability,Teamwork, Innovation
Location: 

HERMOSILLO, SON, MX, 83118

Travel:  10% to 25%
Requisition ID:  48383


Job Segment: ERP, SAP, Pre-Sales, Customer Service, Technology, Sales

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