Quality Manager

Why you should join:

This role will be leading and managing a team of around 8 Quality Engineers alongside managing and supporting an inspection team. You will be responsible for ensuring the Hastings site is adhering to all regulatory standards (for quality) and driving quality improvements across all our production areas. Hastings includes machining, moulding, plating and assembly meaning the Quality and Manufacturing Engineering teams can investigate and improve processes from Raw material right up to parts delivery. You’ll be supported by the global TE function and have a real opportunity to make a difference at a growing site.

Your main tasks:

Plant Quality Management for an Aerospace, Defence and Marine Connectors site, responsible for:

• Quality Management System:
  • Support and enhance the quality management system to meet and maintain requirements of AS9100
  • Ensure the appropriate quality processes are in place and are effective to meet customer needs and regulatory requirements.
  • Use lean management and process management to build on the quality system
• Customer communications
  • Act as key point of contact for critical customer quality escalations, supporting customer visits and visiting customers directly on an ad-hoc basis
  • Audit and review 8D customer complaint resolutions completed by the quality team (and supported by other functions)
  • Manage high level customer complaints or issues (including NOEs/NOSPs) and provide feedback to senior leadership as required
• Continuous improvement & Cost of Poor Quality (CoPQ) focus
  • Work with the quality team and supporting functions (Operations, Design, Manufacturing Engineering) to drive continuous improvement & CoPQ improvement initiatives throughout all manufacturing processes
• Supplier Management
  • Partner with the central Supplier Quality and Strategic Sourcing teams to provide prompt and clear feedback on all supplier driven quality concerns.
  • Support with supplier audits on an ad-hoc basis
• Quality Control & Inspection
  • Manage the in-line inspection teams controlling the quality of components through Incoming Goods and First Article Inspections
  • Drive reduction and quick resolution of blocked stock (MRB) to release back to production whilst resolving underlying root cause
• Own leadership and guidance of site Quality teams on matters such as compliance and industry best practices

Lead the development of a strong customer-focused culture throughout the organization

What your background should look like:

• Minimum 5 years experience in Quality Assurance and control
• Minimum 2 years experience in management role
• Demonstrated experience in driving change using LEAN concepts, ensure there is a strong quality organisation in place to support the business and deliver global local objectives
• Working knowledge of Lean/Six Sigma experience required, SSGB or SSBB preferred
• Proven experience driving change across multiple function
• Proven leadership and management skills with the ability to optimise team performance and development
• Excellent relationship management skills with the ability to engage, negotiate and manage key stakeholders and suppliers
• Excellent communication, negotiation and influencing skills
• Results orientated with the ability to plan and deliver against project deadlines
• Commercially and financially astute

Competencies