Customer Service Associate

Job Overview:

TE Connectivity’s Customer Service teams interact with customers and company sales representatives to handle a variety or pre-sales and post-sales service functions. They use phone, email, and internet to handle customer correspondence as well as internal enquiries. They will also investigate and resolve customer complaints. A key focus area is the development of working relationships with their customers, and internal supporting functions.   

Key Responsibilities:

• Be the primary interface on a day basis with direct account responsibility for account partners in the UK
• Carry out contract reviews on orders/schedules and process in the SAP system
• Progress/expedite orders as requested
• Process request for quotations
• Process customer returns
• Investigate credit and debit requests and queries to issue credit/debit as necessary
• Have regular reviews with your account base to discuss On Time Delivery, backlog and other general support issues
• Review, action and issue all relevant order related reports
• Follow TESOG policies and procedures 
• Proactively perform quote follow up

Skills and Knowledge:

• Excellent interpersonal skills and telephone manner
• 1 - 2 years of customer service experience is preferable 
• Ability to communicate with customers and people at all levels of the organisation 
• Proactive and flexible attitude as a team member
• Have an organized/methodical way of working accurately with an eye for detail
• Demonstrable experience of handling customers and working in a highly customer orientated environment
• Experience using SAP preferable but not essential 
• Ability to work under pressure to tight deadlines
• Experience using Outlook, Word & Excel

Please note: This position may involve working with technical data, technology, software/source code, hardware or other items (collectively “items) subject to U.S. and non-U.S. export control laws and regulations. Under these regulations, it may be necessary for TE to verify a candidate’s national origin and/or citizenship status to determine whether a U.S. or other government export license is required prior to releasing its technologies to the candidate.  If TE determines that a license is required or will be prohibited by applicable laws from providing the candidate with items necessary for the performance of this position, then TE expressly reserves the right to either a) make an offer of employment conditional upon TE receiving required export licenses from the appropriate government agency, b) consider the candidate for an alternative position that is not subject to such restrictions, on whatever terms and conditions TE shall establish in its sole discretion, or c) decline to move forward with the candidate’s application.

Competencies