IT OPERATIONS ANALYST II

Job Overview

We are seeking an IT Operations Analyst to join our TEIS Organization located in Hampton, VA. This position provides second-level technical and operational support services to employees with technical problems and information technology issues involving desktops, laptops, printers, and multi-function devices, on-site or remotely as required. Provide basic and mid-level network troubleshooting and support for the Cisco IP based telephone system. Provide local server support for all production manufacturing systems and serve as a liaison between the local site and other TEIS support teams. 

This position requires access to information that is subject to stringent controls under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR).   Applicants must be a U.S. citizen or national, U.S. lawful permanent residents, persons granted asylee status in the U.S., or persons admitted into the U.S. as a refugee.

Primary tasks include:

• Analyze and resolve customer hardware, software (standard or custom), or network problems or requests reported via ServiceNow tickets.
• Build, configure, install, and support PCs using TE’s standard “Image” process.
• Provide On-call after-hours and weekend support for the local site as well as inclusion in the on-call rotation for the Mid & South team.
• Troubleshoot client application issues, i.e., SCCM, Crowdstrike, Office 365, and VPN.
• Recommend modifications or enhancements to reduce user problems.
• Rapidly establish a good working relationship with customers, peers, and partners.
• Support custom manufacturing software and act as a liaison between the vendor and the local site.
• Responsible for IT Asset Management and maintaining updated inventory.
• Occasionally assist with cabling, racking, and server installations.

What your background should look like:

• An Associates degree in Computer Technology or related field is required. 
• A minimum of 1-2 years of IT infrastructure support professional experience.
• Working knowledge of Windows Operating System and Microsoft Office Applications.
• Excellent customer service and communication skills are necessary.
• Ability to manage multiple tasks in a fast-paced environment with general supervision.
• Works in a team environment, shares knowledge, contributes to processes.
• Ability to maintain favorable customer relations can deal comfortably with senior managers.
• Frequently interacts with peers, customers and typically requires the ability to gain cooperation.
• Experience supporting manufacturing site is desirable.

Competencies