Customer Service Specialist - Purchasing & Planning

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

 

TE Connectivity Ltd. is a $16.3 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 89,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

 

Objective

 

This position is in a fast-paced business environment for B2B customer support team, where in you will handle escalated customer care issues either through direct personal action or by escalating to the proper individual/department. Responsibility includes collaboration between both on site and virtual resources as necessary. You will also partner on the process improvement projects, developing training material, reports and lead implementation as necessary.

Responsibilities

 

Order Management : Will handle import, exports and local customer’s, Sales order and planning process, i.e. order entry, daily schedule review , shipment processing, invoicing & logistics coordination.

Commercial Management: maintaining price lists & quotations of all accounts.

Sales Management: forecasting, pipeline analysis & mapping sales performance.

Project management: Participates effectively in quality improvement projects and promotes co-operative effort between all departments and internal customers.

Management Reports: To support SCM & demand controllers in collating information regarding orders, deliveries ,required fluctuation/shortages/increase in demand follow-ups.

Stake holder management: To coordinate with global and local functions & Support the manager & Sales in activities to ensure an enhanced customer experience. This includes but is not limited to projects and tasks to enhance the order management & fulfillment process, end to end alignment within cross functions to impart better customer service to stake holders

Desired Candidate

 

Education: Any Graduate degree

 

Experience:  

 • 5+ years of experience

• Extensive transactional working experience in manufacturing

• Experience of effective collaboration in multiple regional

• Previous experience from automotive / service industry.

 

Skills:

• Expert functional/domain knowledge in order management management

• Hands on experience of SAP transaction codes.

• Knowledge of MIS Reporting and Analysis tools such

• Knowledge of lean , six sigma principles / tools

Competencies

Values: Integrity, Accountability, Teamwork, Innovation
Location: 

Guindy, Chennai, TN, IN, _

City:  Guindy, Chennai
State:  TN
Country/Region:  IN
Travel:  10% to 25%
Requisition ID:  116576
Alternative Locations: 
Function:  Customer Service


Job Segment: Lean Six Sigma, Six Sigma, Purchasing, Management, Automotive, Customer Service, Finance