CUSTOMER SERVICE SPECIALIST I

 

Company Information

TE Connectivity Ltd., is a $13 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 78,000 employees, including more than 7,000 engineers, working alongside customers in nearly 150 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedInFacebookWeChat and Twitter.

TE Automotive is one of the leading providers of advanced automobile connectivity solutions. We enable nearly every electronic function in the car -- from alternative power systems to infotainment and sensor technologies – all in a harsh environment. No matter which technology path OEMs choose to innovate for the connected car, we’re committed to helping our customers meet evolving challenges and requirements.

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Responsibilities & Qualifications

1:  Place customer purchase order into system and closely follow the status to make sure on time delivery;

2: Coordinate with internal teams to fulfill customer demand and demonstrates proactive customer service to ensure customer’s satisfaction.

3: Work with sales team to meet monthly  billing target;

4:Provide proper service level based on customer strategy & company policy;

5: Follow credit release policy and manage payment status to meet monthly AR target;

6: Handle customer’s complaint in guidance with customer policy, to minimize the impact to business.

Competencies

  • Values: Integrity, Accountability,Teamwork, Innovation

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Location: 

Guangzhou, 44, CN, 510055

Alternative Locations: 
Education Experience:  Bachelors Degree (High School +4 years)
Travel:  10% to 25%


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