CUSTOMER SERVICE ASSOCIATE V

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

  • Process order fulfillment via e-mail, EDI and customer website;
  • PO/Contract Review: Before order entry, review each customer contract / PO to make sure it is in line with SAP system setup and terms and conditions requested by company; apply for approvals for any special terms and conditions in order to make contract management in line with TE's policy and procedure.
  • Acknowledge customer orders after receiving information from Material Department;
  • Regular backlog review and overdue backlog clean up; Control customer liability and risk based on related agreement;
  • Work with customer, sales team and finance department to resolve delinquent account receivable in order to ensure customer satisfaction with TE's services.
  • Coordinate with internal parties to improve on time delivery performance till orders completed, focus on urgent parts and avoid extra cost;

What your background should look like:

(i) Bachelor degree

(ii) 2 years’ experience in order/delivery processing or commercial related area

(iii) Computer skills including Data Entry and knowledge of Windows operating system is a must.

(iv) MS Excel proficiency preferred.

(v) Knowledge of ERP system preferred.

(vi) Good English skill in reading, writing and speaking.

Competencies

Values: Integrity, Accountability, Teamwork, Innovation
Location: 

GUANGZHOU, GD, CN, 200233

City:  GUANGZHOU
State:  GD
Country/Region:  CN
Travel:  Less than 10%
Requisition ID:  106126
Alternative Locations: 
Function:  Customer Service


Job Segment: Pre-Sales, Fulfillment, Data Entry, Sales, Operations, Customer Service, Administrative, Automotive