Job Overview

Serve as a primary technical interface for customer quality topics, coordinating timely containment, effective investigations, and clear communication. Translate customer feedback into sustainable manufacturing improvements across the plant.

Job Requirements

Key responsibilities

• Coordinate customer complaint response from initial notification through containment, investigation, corrective action, and effectiveness verification.
• Lead or facilitate 5D/8D investigations with cross-functional teams; ensure clear problem definition, evidence-based root cause, and robust corrective actions.
• Provide timely, accurate updates to customers and internal stakeholders, including required portal submissions, reports, and follow-up commitments.
• Coordinate customer returns, samples, sorting/containment, traceability, and escalation with Operations, Logistics, and other TE locations.
• Analyze complaint trends and recurring failures; recommend preventive actions and confirm implementation at the manufacturing process.
• Partner with value-stream Quality Engineers to connect customer symptoms to process controls, control plans, PFMEAs, and inspection methods.
• Support customer audits, visits, quality reviews, and requests for technical evidence.
• Mentor team members in customer communication, structured problem solving, and quality documentation; maintain accurate complaint records.

Measures of success

• Customer response timeliness and on-time 5D/8D closure
• Customer complaint rate and repeat complaints
• Containment response and corrective-action effectiveness
• Customer commitments and documentation quality

What your background should look like

Qualifications and experience

Bachelor’s degree in Engineering or related technical discipline, or equivalent relevant experience; substantial automotive manufacturing quality experience preferred; strong customer-facing communication, 8D/root-cause analysis, Core Tools, and IATF 16949 knowledge.
Core competencies
Customer focus  •  Cross-functional collaboration  •  Data-driven decisions  •  Structured problem solving  •  Clear communication  •  Continuous improvement  •  Accountability