Customer Service Associate (12 month contract)

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

Joining TE Connectivity's Customer Service Teams offers a unique opportunity to be at the forefront of customer interaction and support.

Your main tasks:

To interface on a day-to-day basis with inbound customer requests, redirecting as required these are by email or phone.
Process request for quotations and proactively provide communication to customers
Quote / order processing within the company ERP systems
Carry out contract reviews on quotes & orders
Progress / expedite orders as requested
Process customer returns and cancelations
Investigate credit and debit requests and queries to issue credit/debit as necessary
Participate in team meetings to discuss OTD, backlog and other general support issues
Assist with data collection and entry for reporting purposes
Working with external services to give a full customer service experience (Legal/Compliance etc)
Follow TE policy and procedure and identify improvements
Support external sales team with queries
Ensure documentation meet the legal requirements
Proactive customer communication
Basic knowledge or all product and where it’s made to support the customer with the best experience
Complete regular training in Safety, Product, Process, etc
Any other duties required by the business

Your ideal background:

Educated GCSE grade C and above including Maths and English
5-7 years of experience in a comparable industrial Customer Service / Sales environment
Excellent interpersonal skills
An excellent telephone manner
Good understanding of Word, Excel and Outlook
Be flexible and able to work under pressure to tight deadlines
Ability to communicate with customers and people at all levels of the organisation
Able to work from own initiative but also instrumentally as part of a team
Have an organized / methodical way of working with a keen eye for attention to detail
Demonstrate experience of handling customers and working in a highly customer orientated environment
Working knowledge of ERP systems
Exposure to Defence and Oil & Gas industry desirable but not essential

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

Unlimited contract opportunity
Pleasant working environment fostering teamwork
Open and dynamic company culture
Extensive training initiatives and growth opportunities
Competitive salary package
Comprehensive benefits including Group insurance, Hospitalization insurance, Meal vouchers etc.
Convenient location at E40 and E403 motorway intersection
Join a certified "TOP EMPLOYER" in a modern "FACTORY OF THE FUTURE"

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

Location:

GREAT YARMOUTH, NFK, GB, TN38 9RF

City: GREAT YARMOUTH

State: NFK

Country/Region: GB

Travel: None

Requisition ID: 143745

Alternative Locations:

Function: Customer Service