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CUSTOMER SERVICE ASSOCIATE - FIXED TERM CONTRACT

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

Location: Great Yarmouth

Contract: Fixed term, maternity cover up to July 2023

Salary:  £21,500 to £24,000 depending on experience

Working Hours: Alternating pattern; Week 1 - 8.30am to 5.00pm Monday to Thursday, 8.30am to 12.00pm Friday / Week 2 - 8.30am to 5.00pm Monday to Friday

 

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

 

KEY TASKS 
•    Interface on a day to day basis with inbound customer requests, redirecting as required 
•    Process requests for quotations and proactively provide communication to customers
•    Quote/order processing within the company ERP systems 
•    Carry out contract reviews on quotes & orders
•    Progress / expedite orders as requested 
•    Process customer returns and cancellations 
•    Investigate credit and debit requests and queries to issue credit/debit as necessary 
•    Participate in daily team meetings to discuss OTD, backlog and other general support issues 
•    Assist with data collection and entry for reporting purposes
•    Working with external services to give a full customer service experience (Legal/Compliance etc)

What your background should look like:

•    Reasonable experience in a comparable industrial Customer Service / Sales environment
•    Demonstrable experience of handling customers and working in a highly customer orientated environment 
•    Excellent interpersonal skills 
•    Excellent communication skills, Verbal and written. 
•    Good understanding of Word, Excel and Outlook
•    Be flexible and able to work under pressure to tight deadlines 
•    Ability to communicate with customers and people at all levels of the organization
•    Able to work from own initiative but also instrumentally as part of a team  
•    Have an organized / methodical way of working with a keen eye for attention to detail 
•    Working knowledge of ERP systems (SAGE desirable)
•    Exposure to Oil & Gas industry desirable but not essential

Competencies

Values: Integrity, Accountability,Teamwork, Innovation
Location: 

GREAT YARMOUTH, NFK, GB, NR31 0RB

City:  GREAT YARMOUTH
State:  NFK
Country/Region:  GB
Travel:  None
Requisition ID:  92812
Alternative Locations: 
Function:  Customer Service


Job Segment: Pre-Sales, ERP, Compliance, Sales, Technology, Customer Service, Legal

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