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IT Support Engineer

ABOUT TE CONNECTIVITY

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With more than 85,000 employees, including over 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

 

 

Job Overview

TE Connectivity’s IT Operations Teams support hardware installation and configuration and ongoing maintenance of the computer/data center. They coordinate, diagnose and troubleshoot employee issues with personal computers and related systems; provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. TE’s IT Operations Teams provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. They develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support. At times they may monitor and troubleshoot equipment and assist with logging and documentation, cabling, racking, and server installations.

Competencies

Values: Integrity, Accountability,Teamwork, Innovation

Key Responsibilities

  • Support hardware configuration and deployment. This includes, but not limited to, laptops, desktops, mobiles, switches, servers, VMs, WAPs and other hardware. 
  • Monitor and troubleshoot hardware.
  • Proactively root cause incidents and define requirements for process improvements.
  • Provide timely resolution of issues.
  • Proactive technical input to deliver business goals, for example, Digital Factory and Analytics.
  • Lead projects when required.
  • Develop and implement standard operating procedures. Adhere to corporate IS & security policies
  • Develop relationships and work with Global IS teams as required.
  • Mentor team members and provide backup as required. 
  • Periodically provide 1st level support to users for issues raised by phone, email, self-service or face to face

 

What your background should look like:

Key Competencies (Education/Skills/Experience):

  • Minimum 3 years’ experience in a related field.
  • Microsoft Desktop Support certification desirable.
  • Experienced knowledge of Networks and IT infrastructure. ( Preferable , not a must have )
  • Network certification desirable, CCNA or similar.
  • Proficiency in Windows desktop, server & VM environment.
  • Working knowledge O365 & collaboration tools essential
  • Working knowledge of using and supporting ITIL processes.
  • Knowledge of commonly-used concepts, practices and procedures within particular field.
  • Demonstrated ability to drive & solve technical issues through to completion. 
  • Excellent team player with strong communication and customer-facing skills.
  • Resourceful, self-educating and self-motivating.
  • You must have strong organisation and time management skills and require minimal supervision.
  • Motivated self starter with a “can-do” attitude who works well to tight and varied deadline.
  • You may be required to travel to and / or support other sites
Location: 

GALWAY, G, IE, H91 VN2T

City:  GALWAY
State:  G
Country/Region:  IE
Travel:  Less than 10%
Requisition ID:  90495
Alternative Locations: 
Function:  Information Technology


Job Segment: Engineer, Technical Support, Network, CCNA, Cisco, Engineering, Technology

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