CUSTOMER SERVICE ASSOCIATE V

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Strengthens customer relationships by acting as a liaison between customer and any internal points of contact.

Role Definition
Works collectively with all aspects of the Supply Chain to ensure the customer’s needs are met in a timely manner.

Responsibilities
•    Providing timely and accurate information to incoming customer order status and product knowledge requests.
•    Carrying out contract reviews on orders/schedules and processing them in online systems.
•    Conducting regular reviews with your account base to discuss OTD, backlog and other general support issues.
•    Identifying opportunities for process improvements and waste elimination.
 

What your background should look like:

Education and Experience
Typically requires 4 or more years of related work experience. Prefer manufacturing experience in customer service.

Requires high school diploma. Completion of an AA degree or equivalent is preferred. 

Speaks Mandarin preferred.

Competencies