Professional Services Manager, Commercial Project Management - Energy Americas

Job Overview

TE Connectivity's Professional Services Project Management team manages many aspects of customer solutions and product orders, from presales support through warranty to assure projects meet cost, schedule, contractual and customer expectations. The team works closely with product management, sales, customer care, manufacturing, finance, quality and other Professional Services teams. They are responsible for defining and creating project schedules, portfolio management, communication and execution of projects, stakeholder management, identifying resource constraints and working with management for resolution, customer change management, and driving process definitions and efficiencies. This role is for a highly organized, transformative leader to define project execution processes, support software tooling, upskill the team, and manage day-to-day team needs.

• Manage Professional Services customer project management execution team including budget and resources
• Ensure all projects follow governance in accordance with TE Processes.
• Work with other function leads to clear project execution roadblocks
• Define and implement project execution processes, templates, and standards
• Identify and organize resources and project team to deliver projects as efficiently as possible.
• Monitor project portfolio performance and KPIs, ensure alignment with TE objectives
• Conduct project reviews to assess outcomes, execution, and lessons learned to recommend improvements to future projects
• Oversee project portfolio risk management and develop strategies to manage and mitigate risks
• Communicate frequently, and concisely issues/updates/KPIs with senior management.
• Establish lead measures and milestones to track and communicate on portfolio’s status to ensure issues and risks are dealt with before the impact on cost or timeline.
• Ensure that the portfolio is aligned with the BU’s growth strategy and help stakeholders to understand how it is aligned to the strategy.
• Balance internal and external requirements and metrics.
• Drive for continuous improvement with overall Project management execution processes.
• Drive the use of agile practices and techniques to execution processes and customer deliveries.
• Be willing to travel when required (10% - 25%).

What your background should look like:

• 8+ years work experience, 2+ years managing team of three or more persons
• Bachelor's degree in related technical field
• PMI certified PMP or PgMP
• Experience in leading a project execution team in manufacturing and/or services project management
• Knowledge of agile, Lean, and stage gate methodologies
• Experience with SAP systems and project management enterprise software applications
• Strong knowledge of Microsoft Office and MS Project
• Strong communication skills
• Experience in process definitions and efficiency implementations
• Knowledge of Smartsheets, Planisware is a plus
• Knowledge of ISO 9001 standard is a plus
• Bilingual English/Spanish is a plus
• This postion does not offer visa or sponsorship

Competencies