IT OPERATIONS ANALYST I (On-Site Fuquay Varina, NC)

Job Overview

This is an ON-SITE position in Faquay Varina, NC. It is 5 days a week. 

TE Connectivity (NYSE: TEL) is a $13 billion global technology leader. Our commitment to innovation enables advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. TE’s unmatched breadth of connectivity and sensor solutions, proven in the harshest environments, helps build a safer, greener, smarter, and more connected world. With 75,000 people – including more than 7,000 engineers – working alongside customers in nearly 150 countries, we help ensure that EVERY CONNECTION COUNTS – www.TE.com 

Dimensions 

This position is based in our Fuquay Varina, NC location. It assists VIP users, employees based in a manufacturing building, and remote users located in NC, SC, GA, and FL. 

Business Unit Description TEIS GISS  

TE Connectivity offers this position within the Regional Service Delivery team to assist users in the US Middle and South regions. It provides second-level technical and operational support services to employees with technical problems and information technology issues involving desktops, laptops, printers, RF guns, and multi-function devices, on-site or remotely as required.  Provided basic network troubleshooting and support for the Cisco IP-based telephone system. Serve as a liaison between the local site and other TEIS support teams.   

Responsibilities & Qualifications 

Primary Responsibilities: 

• Analyze and resolve customer hardware, software (standard or custom), or network problems or requests reported via ServiceNow tickets.  
• Build, configure, install, and support PCs using TE’s standard “Image” process.  
• Provide On-call after-hours and weekend support for the local site and be included in the on-call rotation for the Mid & South team. 
• Troubleshoot client application issues, i.e., SCCM, Crowdstrike, Office 365, and VPN.   
• Modifications or enhancements should be recommended to reduce user problems.  
• Install network printers (physical hardware and client setup).   
• Manage IP addressing.    
• Act as liaison between TEIS and the local engineering and manufacturing groups.  
• Occasionally assist with cabling, racking, and server installations. 
   

What your background should look like:

Qualifications: 

• Associate’s degree in Computer Technology or 1-2 years of work experience 

Competencies 

Required: 

• Strong customer service skills. 
• Can work with a remote team as well as independently. 
• Highly organized with a focus on maintaining detail at a fast pace. 
• Ability to evaluate and streamline own position for inefficiencies and create improvements. 
• Problem solving/Analysis. 

Desired: 

• Ticketing systems knowledge (Service Now) 
• Windows 11, iOS, Android knowledge 

Values: Integrity, Accountability, Teamwork, Innovation, Inclusion. 

Competencies