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Customer Care Associate


At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

What your background should look like:

 

As a TE Customer Service Associate, a typical day may include:


•    Key point contact/liaison for Customers within assigned territory
•    Oversee Customer Order Fulfillment within the order to cash process
•    Provide pricing and availability of material to customers
•    Provide availability of material
•    Process orders at entry as needed and any required changes
•    Provide product data information to customers
•    Work with TE employees to resolve delivery issues
•    Expedite and Escalate orders as needed
•    Process complaints as needed
•    Process and coordinate returns as needed
•    Resolve customer billing issues/residuals as needed
•    Process billing adjustments as needed
•    Work collaboratively with key internal departments to address customer issues
•    Capture sales opportunities utilizing TE resources
•    Provide support to Sales Managers 
•    Collaborate with planning, pricing and operations to meet customer needs
•    Identify opportunities to drive solutions and continuous improvements
•    Build and maintain strong business relationships with customers
•    Identify, investigate and resolve customer issues in a timely manner
•    Assist Distributors and Reps with customer inquiries as needed

What your background should look like...
•    Associates degree or equivalent work experience (additional 5 years’ experience)
•    5 years of relevant experience
•    Microsoft Word, Excel, PowerPoint
•    Analytical Skills
•    SAP or MfgPro Experience 

  • Comfortable working Virtually and in Office
  • Comfortable learning in a virtual environment

Competencies

Values: Integrity, Accountability,Teamwork, Innovation

About TE Connectivity
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications and the home. With approximately 80,000 employees, including more than 7,500 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

 

What TE Connectivity offers:
We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

  • Generous 401(k) Plan
  • Tuition Reimbursement
  • Benefits start on day one
  • Charity Donation Matching Program
  • Competitive Paid Time Off
  • Employee Resource Groups
  • Employee Stock Purchase Program
  • Healthcare for Associates and Families
  • Health and Wellness Incentives
  • Life Insurance and Disability Protection

Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.

EOE, Including Disability/Vets

Location: 

FUQUAY - VARINA, NC, US, 27526

City:  FUQUAY - VARINA
State:  NC
Country/Region:  US
Travel:  Less than 10%
Requisition ID:  77112
Alternative Locations: 
Function:  Customer Service


Nearest Major Market: Raleigh

Job Segment: ERP, Developer, SAP, Web Design, Customer Service, Technology, Creative

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