CUSTOMER SERVICE ASSOCIATE IV

Job Overview

TE Connectivity’s Customer Service Teams support both pre-sales and post-sales activities by interacting with customers, sales, and service representatives. They handle inquiries via phone, email, and online platforms, providing information on products, processing transactions, and addressing complaints. Teams may also promote TE products and services, with a strong focus on building relationships through TE’s Extraordinary Customer Experience strategy.

This is a hybrid role.

Key Responsibilities:

• Serve as the main liaison for customers within an assigned territory.

• Communicate with customers via phone and case management tools.

• Oversee order fulfillment from entry to delivery.

• Provide pricing, availability, and product data.

• Process orders and manage changes.

• Expedite and escalate orders as needed.

• Handle complaints, returns, and billing issues.

• Collaborate with internal teams (sales, planning, pricing, operations) to resolve issues and meet customer needs.

• Capture sales opportunities and support Sales Managers.

• Support distributors and reps with customer inquiries.

• Identify and implement continuous improvement opportunities.

• Build and maintain strong customer relationships.

What your background should look like:

• Associate degree or equivalent professional experience.

• 3–5 years of experience in a virtual or customer-facing role.

• Excellent verbal and written communication skills for effective interaction with customers and internal teams.

• Experience with account management systems such as SAP and Salesforce.com is highly preferred.

• Strong analytical and problem-solving abilities.

• Proficient in navigating multiple systems and screens simultaneously.

• Comfortable working in both virtual and in-office environments.

• Able to learn efficiently through both virtual and in-person training.

Competencies