Manager II Quality

Job Overview

TE Connectivity's Quality Assurance Teams are responsible for all or part of an organization's Quality Management System, including conformance and continuous improvement initiatives. They work on systemic evaluation of products, services, facilities, manufacturing, or business processes, to ensure that quality standards are being met. Develop and implement quality plans, programs, and procedures using quality control statistics, lean manufacturing concepts, and Six Sigma tools and analyses. You will review, assess, and report on quality discrepancies, investigate problems execute quality audits, and develop disposition and corrective actions for recurring discrepancies. The team works closely with manufacturing, engineering, customers, suppliers, and subcontractors to ensure requirements are met. Responsible for driving a proactive, compliant, and customer-focused quality organization for the Fairview manufacturing site.  

Please note: This position may involve working with technical data, technology, software/source code, hardware, or other items (collectively “items) subject to U.S. and non-U.S. export control laws and regulations.  Under these regulations, it may be necessary for TE to verify a candidate’s national origin and/or citizenship status to determine whether a U.S. or other government export license is required prior to releasing its technologies to the candidate.  If TE determines that TE will require a license or will be prohibited by applicable laws from providing the candidate with items necessary for the performance of this position, then TE expressly reserves the right to either a) make an offer of employment contingent upon TE receiving required export licenses from the appropriate government agency, b) consider the candidate for a different position that is not subject to such restrictions, on whatever terms and conditions TE shall establish in its sole discretion, or c) decline to move forward with the candidate’s application.

Responsibilities

Managing and Measuring Work

• Ensures compliance to the quality management systems (AS9100) in all activities performed within the facility
• Manage CoPQ (Cost of poor quality) including the WIP and inventory scrap costs due to poor product quality.
• Drive focused corrective actions based on defects pareto and 8-discipline root-cause investigation, and corrective & preventive actions methodology.
• Lead the quality control team in reducing wastes including repairs and non-value-added quality steps.
• Manage the supplier’s parts quality, including incoming inspections effectiveness, MRB (materials review board) and RMA (return materials authorization) processes.
• Leads and supports external & internal audits from external sources including preparation activities in advance of such audits.
• Ensures all customer inquiries, concerns, and complaints are professionally addressed promptly and escalates critical issues as appropriate while delivering an extraordinary customer experienc

Building Effective Teams & Motivating Others

• Ability to work with a cross-functional team to develop and deliver on the site strategic targets and objectives.
• Mentors and trains staff to perform effectively in their work and ensures the training is documented.
• Engages and manages a high-performance quality team including Quality Inspectors, Quality Engineers, Quality Technicians, and Supplier Quality Engineers. 
• Creates a strong team working environment with focus on customer needs, compliance, product quality, and risk mitigation. 

Strategy, Execution, Talent

• Work with the leadership team to develop strategic plans for obtaining annual objectives and goals.  (Goal Deployment)
• Measures and monitors key process indicators to proactively evaluate the execution of meeting and/or exceeding the strategic plans developed.  (Reduce Customer Complaints, Reduce Cost of Poor Quality/Scrap, Optimize turnaround on MRB/Blocked stock) 
• Develop and retain the associates that contribute to the success of obtaining the goals and objectives of the organization.

What your background should look like:

• Bachelor’s Degree required in Quality discipline or Engineering (i.e. Aerospace, Mechanical, Industrial, etc.)
• Minimum 8 years experience as a Quality Manager in the manufacturing/industrial industry.  (Aerospace/Defense preferred)
• Must possess proven results in problem-solving, using advanced problem-solving tools (i.e. Lean Six Sigma Green Belt, Shainin Red X Journeyman, APQP, etc.).
• Excellent and proven negotiation skills both internal and external to the company required to drive the completion of 8D documents.
• Proven experience leading problem-solving teams and utilizing problem-solving tools (8D's, 5-why analysis, fishbone diagrams, etc.).  Ability to drive completion of 8D documents that propel the business to world-class manufacturing levels.
• Working knowledge of QMS (Quality Management Systems), preferably AS9100 environment.
• Strong computer and analytical skills with a working knowledge of SAP, Word, Excel, and PowerPoint.
• Excellent critical thinking, presentation, and written, and verbal communication skills are required.

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Competencies