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Customer Quality Agent

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

This position is responsible for providing the Customer Quality Status towards the TE Organization and gaining a understanding of Customer Specific Requirements related to Quality as well as the Voice of the customer (Quality) within TE units/departments. 
CQA´s are the interface to other TE organizational divisions.

Job Responsibilities & Qualifications

Responsibilities

  • Review complaint reports for accuracy and completeness and ensure required reports meet timely filing requirements.
  • Track quality complaints communicate and update towards customers.
  • Prevent repeating of similar customer complaints / D6 audits & LL         
  • Collaborate with other internal teams (e.g. Sales & Product Management, QA, PE etc.) to improve the solutions for quality concerns.
  • Support quality/manufacturing team internally (TE) and externally (Supplier) in all written and verbal communications.
  • Analyze of TE and Customer Quality Evaluation/Scorecards, and update Customer Scorecard Summary (EMEA) based on customer reporting frequency with the following information:
  • Compile corrective actions based on customer quality evaluation/scorecard in an action plan, share the action plan towards the customer and track the corrective actions.
  • Schedule and perform D6 Verification Audits for severe and recurring issues.
  • Schedule and perform Quality Focus Checks (QFC) based on pre-defined scope.
  • Maintain and upload external customer scorecards on AUT EMEA Quality SharePoint 

 

Qualifications

  • MBA / Engineer with university degree / certified Design Engineer 
  • 3 Years of experience within Automotive (Quality Assurance, Quality Engineer, AQE, Customer manager with Q-background, Product Engineer, etc)
  • Knowledge in statistics and basic tools of quality
  • Communication and mediator competence
  • Presentation skills
  • Independent working behavior
  • Team worker
  • English business fluent.
  • Availability to travel up to 50 % within the EMEA region 

Competencies

Values: Integrity, Accountability,Teamwork, Innovation
Location: 

Evora, 07, PT, 7000-000

City:  Evora
State:  07
Country/Region:  PT
Travel:  25% to 50%
Requisition ID:  79565
Alternative Locations: 
Function:  Quality


Job Segment: Developer, QA, Quality, Technology, Automotive, Customer Service

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