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CUSTOMER SERVICE SPECIALIST I

Job Posting Title: CUSTOMER SERVICE SPECIALIST I  
Job Code: 30003102    
Segment: 0  
Business Unit: GLOBAL AUTOMOTIVE (10002006)  
Building: Evora - AUT Office (N75)  
Band/Level: 5  
Hiring Manager: FLORINDA NEVES  
Recruiter: INES MALTEZ  
Relocation: No  
Travel: Less than 10%  
Employee Referral Amount: €100.00  
Education Experience: Associate Degree (High School +2 years)  
Employment Experience: 1-3 years  


At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

What your background should look like:

Main tasks/ responsibilities:

 

  • Daily review and resolution of clocks including improvement actions to avoid re-occurrence;
  • Daily review and resolution of incomplete orders including improvement actions to avoid re-occurrence;
  • Updating of customers profiles & customers master including x-references;
  • Follow up on open disputes/ invoices with other departments like finance & sales including credit creation with support of ICS India to ensure best possible A/R results;
  • Daily working on backlog report to ensure timely escalations, early warning to customers and best possible STR performance;
  • Timely escalations towards planning and customer solutions management to avoid high-cost premium freight and line stoppages;
  • Review of STR performance by CSR & Customer including improvement actions;
  • Review of billings/ bookings reports to ensure best possible understanding of customers and performances including report back to CS management;
  • Participation in daily Go-Meetings and highlighting of issues and improvement ideas;
  • Regular meetings with sales & Marketing for information exchange and initiation of improvement actions;
  • Monthly review of Customer Satisfaction results with Management and TEOA practitioner including improvement actions to deliver best in class customer experience;
  • Working on customer service KPI's;
  • Internal communication with various departments like Sales, Finance, Pricing, WH, Planning & Customer Supply;
  • External communication with customers, carries and WH;
  • Addressing the need to consequent follow up for LTSD with the support of ICS India.

 

Main requirements:

 

  • Customer Service experience in a high demand environment;
  • Fluent in English (spoken and written) - other languages are a plus
  • Strong communication skills
  • Focus on the solution
  • Resistant to stress and pressure 
  • Good MS office stills (Outlook), SAP knowledge is a plus

Competencies

Values: Integrity, Accountability,Teamwork, Innovation

About TE Connectivity
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications and the home. With approximately 80,000 employees, including more than 7,500 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

 

What TE Connectivity offers:
We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

  • Benefits start on day one
  • Employee Resource Groups
  • Health and Wellness Incentives

Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.

Location: 

Evora, 07, PT, _

City:  Evora
State:  07
Country/Region:  PT
Travel:  Less than 10%
Requisition ID:  68185
Alternative Locations: 
Function:  Customer Service


Job Segment: Developer, ERP, Supply, Web Design, Customer Service, Technology, Operations, Creative

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