CUSTOMER SERVICE SPECIALIST I - TEMPORARY CONTRACT

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

Customer Service is the voice to and from the customer. Every CSR is responsible for support towards the customer.

Main tasks

  • Daily review and resolution of blocks including improvement actions to avoid re-occurrence
  • Daily review and resolution of incomplete orders including improvement actions to avoid re-occurrence
  • Updating of Customer Profiles & Customer Master including x-references
  • Timely escalations towards planning and Customer Solutions Management to avoid high cost premium freight and line stoppages
  • Participation in daily GO-Meetings and highlighting of issues and improvement ideas
  • Review of Forecast in the past Backlog including resolution and improvement actions to avoid re-occurrence
  • Regular follow up of drop shipment orders
  • Active participation in weekly team meetings
  • Regular Meetings with Sales & Marketing for information exchange and initiation of improvement actions
  • Monthly review of Customer Satisfaction results with Management
  • Working on Customer Service KPI´s
  • Internal communication with various departments like Sales, Finance, Pricing, WH, Planning & Customer Supply Chain

What your background should look like:

  • Commercial education
  • Experience in Customer Service of min 2 years is desirable
  • PC knowledges in Outlook, Microsoft Office
  • Fluent in English 
  • Very good customer and service orientation required

Competencies

Values: Integrity, Accountability, Teamwork, Innovation
Location: 

Evora, 07, PT, _

City:  Evora
State:  07
Country/Region:  PT
Travel:  Less than 10%
Requisition ID:  116433
Alternative Locations: 
Function:  Customer Service


Job Segment: Supply Chain, Supply, Operations, Automotive, Customer Service