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Senior O2C Disputes Analyst

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Accounting Teams develop, implement and/or maintain one or more accounting systems: Journal entries, General Ledger, Accounts Receivables, Accounts Payable, Revenue Reconciliation, Cash Flows, etc. in accordance with GAAP policies and procedures. They also design operational procedures and processes that meet audit standards and improve efficiency.

What your background should look like:

Position:

This position will report to the O2C Process Delivery Supervisor and act as senior member of O2C teams focused on Cash Application, Client Credit Management, Dispute Management and Collections. The candidate will act as deputy to the team lead during busy periods. Key attributes of this role include:

• Be a Subject Matter Expert for O2C related topics, develop skills & knowledge of other junior O2C analysts
• Support migration of O2C processes from countries throughout the Americas to San Jose, Costa Rica and prepare O2C related process documentation (process maps and work instructions)
• Oversee escalated AR, credit issues, dispute management, cash application and ensure timely resolution
• Work directly with large corporate clients reviewing Accounts Receivable balances, proactively collecting on delinquent payments 
• Identify disputes and work with business stakeholders and corporate clients to resolve
• Develop a strong understanding of the business, including product, industry & client knowledge
• Provide bad debt reserve recommendations per corporate policy
• Act as senior team member, developing skills & knowledge of other junior analysts 
• Identify and contribute to continuous improvement initiatives within the O2C function, ensuring that improvements are incorporated in the work routine. 
• Ensure robust compliance environment with applicable policies, procedures and processes
• Ensure strong working knowledge of Key Performance Indicators (KPIs) and Service Level agreements (SLAs), providing inputs to continuously improve performance benchmarks,
• Build strong relationship with key stakeholders including corporate clients
• Propose improvements to the resolution process using structured analysis and timely identification trends.
• Ensure compliance of the correct dispute resolution time.
• Interact with internal and external customers to solve deductions and disputes.

Required Qualifications and Experience:
• Undergraduate degree in Finance / Accounting / BA
• 3+ years of experience in a financial shared service center supporting multiple countries / business units
• 2+ years of experience in O2C functions in a shared services environment
• Proficiency in English B2+
• Accounts Receivable dispute and deductions management/resolution (preferred)

Soft Skills and Knowledge:
• Ability to work in culturally diverse teams with many levels of personnel
• Strong written and oral communication skills 
• Strong accounting background
• Excellent analytical skills. Ability to identify and resolve problems
• Strong communication skills

Competencies

Values: Integrity, Accountability,Teamwork, Innovation
Location: 

Escazú, SJ, CR, 10202

City:  Escazú
State:  SJ
Country/Region:  CR
Travel:  None
Requisition ID:  77968
Alternative Locations: 
Function:  Finance & Accounting


Job Segment: Accounts Payable, Accounting, Accounts Receivable, Finance

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