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O2C Team Lead

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Accounting Teams develop, implement and/or maintain one or more accounting systems: Journal entries, General Ledger, Accounts Receivables, Accounts Payable, Revenue Reconciliation, Cash Flows, etc. in accordance with GAAP policies and procedures. They also design operational procedures and processes that meet audit standards and improve efficiency.

What your background should look like:

O2C Team Lead

This position will report to the O2C Process Delivery Lead and lead O2C teams in the planning, management and delivery of in scope processes including Accounts Receivables, Cash Application, Credit, Dispute Management and any other related managerial and decision activities.

Key responsibilities include:

• Manage O2C teams. Ensure quality and efficiency of work produced. Hold regular meetings, coach and mentor team, recognize key employees. 
• Be a Subject Matter Expert for O2C related topics 
• Support migration of O2C processes from countries throughout the Americas to San Jose, Costa Rica
• Oversee escalated AR, cash applications, credit issues, dispute management and ensure timely resolution
• Support as needed, customer negotiations in order to secure adequate guarantees for credit lines
• Oversee region’s receivables collection activities, including unique collections plans, bankruptcy or special action notices and placement of accounts with collection agencies 
• Provide local Finance Directors/Controllers with bad debt reserve recommendations per corporate policy
• Appropriately manage and escalate issues with service delivery
• Perform regular performance evaluations of staff members
• Identify and contribute to continuous improvement initiatives within the O2C function, ensuring that improvements are incorporated in the work routine.  Form strong collaborative relationship with Global Process Owners.
• Ensure robust compliance environment with applicable policies, procedures and processes
• Ensure fulfillment of Key Performance Indicators (KPIs) and Service Level agreements (SLAs), continuously improving on performance benchmarks,
• Proactively monitor and operate a robust SOX and internal control environment
• Build strong relationship with key stakeholders

Required Qualifications and Experience:

• Degree in Finance OR Accounting 
• 4+ years of relevant experience in a financial shared service center supporting multiple countries / business units
• Diversified Industrial Products/Manufacturing industry experience preferred
• Prior experience in managing O2C functions in a shared services environment 
• Deep understanding of end to end S2P processes and associated technology platforms 
• Ability to work in culturally diverse teams with many levels of personnel


• Strong written and oral communication skills 
• Proficiency in English (B2+ minimum)
• Strong accounting background
• Excellent analytical skill. Ability to identify and resolve problems.
• Well-developed management and leadership skills


Managing and Measuring Work
Building Effective Teams
Motivating Others
Values: Integrity, Accountability,Teamwork, Innovation
SET : Strategy, Execution, Talent (for managers)

Escazú, SJ, CR, 10202

City:  Escazú
State:  SJ
Country/Region:  CR
Travel:  Less than 10%
Requisition ID:  79530
Alternative Locations: 
Function:  Finance & Accounting

Job Segment: Accounts Payable, Accounting, Manager, Finance, Management

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