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O2C Collections Analyst

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Accounting Teams develop, implement and/or maintain one or more accounting systems: Journal entries, General Ledger, Accounts Receivables, Accounts Payable, Revenue Reconciliation, Cash Flows, etc. in accordance with GAAP policies and procedures. They also design operational procedures and processes that meet audit standards and improve efficiency.

What your background should look like:

This position will report to the O2C Process Delivery Supervisor and be a member of O2C teams focused on Cash Application, Client Credit Management, Dispute Management and Collections. Key responsibilities include:

Support migration of O2C processes from countries throughout the Americas to San Jose, Costa Rica and prepare O2C related process documentation (process maps and work instructions)
Perform cash collection processing (sending reminders, communication via sales channel, direct interaction with customers and sales)
Execute dunning process
Prepare customer aging analysis
Manage blocked sales orders and deliveries
Post incoming payments on customer account
Maintain customer accounts and reconciliation to identify unresolved/unpaid open items;
Handle and resolve escalated AR, credit issues, dispute management and ensure timely resolution
Execute periodically O2C reporting or upon request KPI’s measurements.
Develop a strong understanding of the business, including product, industry & client knowledge
Contribute to continuous improvement initiatives within the O2C function, ensuring that improvements are incorporated in the work routine. 
Ensure robust compliance environment with applicable policies, procedures and processes

Required Qualifications and Experience:
• Pursuing a degree in Finance / Accounting / Business Administration
• 2+ years of experience in a financial shared service center supporting multiple countries / business units.
• 1+ years of experience in collections, disputes & credit management functions in a shared services environment 
• Proficiency in English (B2+ minimum)
• Good accounting background
• SAP (preferred)
• Basic MS Excel skills  

Soft Skills:
• Strong written and oral communication skills
• Ability to work in culturally diverse teams with many levels of personnel
• Ability to work with deadlines
• Excellent analytical skills. Ability to identify and resolve problems


Values: Integrity, Accountability,Teamwork, Innovation

Escazú, SJ, CR, 10202

City:  Escazú
State:  SJ
Country/Region:  CR
Travel:  None
Requisition ID:  77937
Alternative Locations: 
Function:  Finance & Accounting

Job Segment: Accounts Payable, ERP, Accounting, SAP, Collections, Finance, Technology

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