IT OPERATIONS ANALYST II

Job Overview

IT Operations Analyst is responsible for providing IT support for all onsite infrastructure related items & (PCs, printers, network, Internet, servers) and software (Microsoft applications, Cloud) based on customer requests and business requirements.

Job Requirements

• Computer hard- and software installations incl. network integration
• Maintain and support PC’s / Notebooks / Tablets / Smartphones / Printers incl. peripheral devices in the different country TE locations
• Maintain & support network in manufacturing incl. machine PC’s etc.
• 1st and 2nd level user and tech-support in cooperation with a partner (IBM Service Desk)
• Responsible for Virus protection, data backup, documentation, license management, SCCM reporting, compliance
• Assist with server installation and administration in cooperation with a partner (IBM)
• Assist with network (LAN) installation (Router, Firewalls, Aruba WiFi, etc.), Network switches configuration and installation
• Domain administration (Active Directory, Group-Policy, User & Group permission administration)
• Intranet and SharePoint administration and maintenance
• Setup and maintenance of Databases (if applicable)
• Support any acquisition and/or divestitures of TE
• Various migrations/upgrades within TE locations (PC, LAN, WAN, Servers, Printers, Smartphones, VOIP, etc.)

What your background should look like

• Windows & Microsoft based systems (Office Suite)
• Active Directory
• VOIP
• Wiring
• Capability to interact with customers with problem analysis and determination; “Customer advocacy”
• Capability to interact with global teams & external partners
• Ability to work under pressure
• English (Written and Oral) excellent is a must
• Project management skill
• Lowest level: 3-4 years
• Bachelor’s Degree or equivalent education (Computer Science)
• Desirable CCNA, Microsoft Certifications

Competencies