Job Overview

TE Connectivity currently has different roles for US, Canada & Mexico process.  The purpose of Management, Disputes Management and/or Collections.this role is to provide analytical and operational support to TE’s Business Units.
The position will report to the process delivery Team Leader, focused on Cash Application, Client Credit 

Job Requirements

Be a Subject Matter Expert for O2C related topics, develop skills & knowledge of other junior O2C analysts.
Support migration of O2C processes from countries throughout the Americas to San Jose, Costa Rica and prepare O2C related process documentation (process maps and work instructions).
Oversee AR escalations, credit issues, dispute management, cash application and ensure timely resolution.
Work directly with large corporate clients reviewing Accounts Receivable balances, proactively collecting on delinquent payments.
Identify disputes and work with business stakeholders and corporate clients to resolve them.
Develop a strong understanding of the business, including product, industry & client knowledge.
Provide bad debt reserve recommendations per corporate policy.
Review clients credit limit status and work with internal stakeholders to recommend changes to limits, including actions to block client’s credit.
Identify and contribute to continuous improvement initiatives within the O2C function, ensuring that improvements are incorporated in the work routine. 
The candidate will act as deputy to the team leader during busy periods.
Be a Subject Matter Expert for O2C related topics, develop skills & knowledge of other junior O2C analysts.
Support migration of O2C processes from countries throughout the Americas to San Jose, Costa Rica and prepare O2C related process documentation (process maps and work instructions).
Oversee AR escalations, credit issues, dispute management, cash application and ensure timely resolution.
Work directly with large corporate clients reviewing Accounts Receivable balances, proactively collecting on delinquent payments.
Identify disputes and work with business stakeholders and corporate clients to resolve them.
Develop a strong understanding of the business, including product, industry & client knowledge.
Provide bad debt reserve recommendations per corporate policy.
Review clients credit limit status and work with internal stakeholders to recommend changes to limits, including actions to block client’s credit.
Identify and contribute to continuous improvement initiatives within the O2C function, ensuring that improvements are incorporated in the work routine. 
Ensure robust compliance environment with applicable policies, procedures and processes.
Ensure strong working knowledge of KPIs and SLAs, providing inputs to continuously improve performance benchmarks.
Build strong relationships with key stakeholders including corporate clients.
Apply the cash correctly following company’s instructions.
All other duties as assigned.

What your background should look like

COMPETENCIES & SKILLS  
•    Strong written and oral communication skills.
•    Strong analytical skills. Ability to identify and resolve problems.
•    Able to work with all areas of the organization.
•    Advance in English.
•    Accounting background (is a plus).
•    Experience with ERPs & MS Excel.
•    Ability to work in culturally diverse teams with many levels of personnel.
•    Ability to work under pressure and good sense of urgency.

EXPERIENCE & EDUCATIONAL REQUIREMENTS 
•    4+ years of experience in a financial shared service center supporting multiple countries / business units. 
•    Diversified Industrial Products/Manufacturing industry experience preferred.
•    4+ years of prior experience in collections, disputes, cash application and/or credit management functions (O2C).
•    Experience with ERPs and MS Excel.
Education
•    Undergraduate degree in Finance / Accounting / Business Administration
Professional Training & Certifications
N/A
Leadership Attributes Training & Certifications
Advanced Leadership, Mentoring & Influence
At this level, leadership extends beyond personal delivery to influencing others, developing talent, and managing complexity and risk.
Core Values (Role Modeling):
•    Accountability: Owns high-impact outcomes and ensures quality across deliverables.
•    Integrity: Sets the standard for compliance, ethics, and audit readiness.
•    Inclusion: Creates an environment where others feel safe to speak up and contribute.
•    Teamwork: Acts as a trusted advisor and stabilizes force within the team.
•    Innovation: Drives continuous improvement and supports change initiatives.
Advanced Leadership Expectations:
•    Problem Solving (Advanced): Manages complex, judgment-based issues with material financial impact.
•    Mentoring & Coaching: Actively supports development of junior and intermediate analysts.
•    Stakeholder Influence: Communicates confidently in meetings with regional stakeholders.
•    Resilience: Maintains performance and judgment under pressure, especially during closing and audits.

Competencies