Job Overview

TE Connectivity currently has different roles for US, Canada & Mexico process.  The purpose of this role is to provide analytical and operational support to TE’s Business Units. The position will report to the process delivery Team Leader, focused on Cash Application, Client Credit Management, Disputes Management and/or Collections. 

Job Requirements

KEY RESPONSIBILITIES& TASKS  

The candidate will act as deputy to the team leader during busy periods. 
Be a Subject Matter Expert for O2C related topics, develop skills & knowledge of other junior O2C analysts 
Support migration of O2C processes from countries throughout the Americas to San Jose, Costa Rica and prepare O2C related process documentation (process maps and work instructions) 
Oversee escalated AR, credit issues, dispute management, cash application and ensure timely resolution 
Work directly with large corporate clients reviewing Accounts Receivable balances, proactively collecting on delinquent payments  
Identify disputes and work with business stakeholders and corporate clients to resolve 
Develop a strong understanding of the business, including product, industry & client knowledge 
Provide bad debt reserve recommendations per corporate policy 
Review clients credit limit status and work with internal stakeholders to recommend changes to limits, including actions to block client’s credit 
Act as senior team member, developing skills & knowledge of other junior analysts 
Identify and contribute to continuous improvement initiatives within the O2C function, ensuring that improvements are incorporated in the work routine.
Ensure robust compliance environment with applicable policies, procedures and processes
Ensure strong working knowledge of Key Performance Indicators (KPIs) and Service Level agreements (SLAs), providing inputs to continuously improve performance benchmarks
Build strong relationships with key stakeholders including corporate clients 
Apply the cash correctly following company’s instructions. 
Support migration of O2C processes from countries throughout Americas to San Jose, Costa Rica.   
All other duties as assigned. 

What your background should look like

EXPERIENCE & EDUCATIONAL REQUIREMENTS  

2+ years of experience in a financial shared service center supporting multiple countries / business units.  
Diversified Industrial Products/Manufacturing industry experience preferred. 
Prior experience in collections, disputes & credit management functions. 
Experience with ERPs. 
Undergraduate degree in Finance / Accounting / Business Administration 

Competencies