Job Overview

TE Connectivity currently has different roles for US, Canada & Mexico process.  The purpose of this role is to provide analytical and operational support to TE’s Business Units.
The position will report to the process delivery Team Leader, focused on Cash Application, Client Credit Management, Disputes Management and/or Collections.

Job Requirements

-    The candidate will act as deputy to the team leader during busy periods.
-    Be a Subject Matter Expert for O2C related topics, develop skills & knowledge of other junior O2C analysts.
-    Support migration of O2C processes from countries throughout the Americas to San Jose, Costa Rica and prepare O2C related process documentation (process maps and work instructions).
-    Oversee AR escalations, credit issues, dispute management, cash application and ensure timely resolution.
-    Work directly with large corporate clients reviewing Accounts Receivable balances, proactively collecting on delinquent payments.
-    Identify disputes and work with business stakeholders and corporate clients to resolve them.
-    Develop a strong understanding of the business, including product, industry & client knowledge.
-    Provide bad debt reserve recommendations per corporate policy.
-    Review clients credit limit status and work with internal stakeholders to recommend changes to limits, including actions to block client’s credit.
-    Identify and contribute to continuous improvement initiatives within the O2C function, ensuring that improvements are incorporated in the work routine. 
-    Ensure robust compliance environment with applicable policies, procedures and processes.
-    Ensure strong working knowledge of KPIs and SLAs, providing inputs to continuously improve performance benchmarks.
-    Build strong relationships with key stakeholders including corporate clients.
-    Apply the cash correctly following company’s instructions.
-    All other duties as assigned.

What your background should look like

COMPETENCIES & SKILLS  
•    Strong written and oral communication skills.
•    Strong analytical skills. Ability to identify and resolve problems.
•    Able to work with all areas of the organization.
•    Advance in English.
•    Accounting background (is a plus).
•    Experience with ERPs & MS Excel.
•    Ability to work in culturally diverse teams with many levels of personnel.
•    Ability to work under pressure and good sense of urgency.

EXPERIENCE & EDUCATIONAL REQUIREMENTS 
•    4+ years of experience in a financial shared service center supporting multiple countries / business units. 
•    Diversified Industrial Products/Manufacturing industry experience preferred.
•    4+ years of prior experience in collections, disputes, cash application and/or credit management functions (O2C).
•    Experience with ERPs and MS Excel.
Education
•    Undergraduate degree in Finance / Accounting / Business Administration

Competencies