Accountant II - Accounts Receivable

Job Overview

Provides timely and accurate record-keeping and reporting for O2C processes.

Job Requirements

• Establishing and maintaining credit limits.
• Managing blocked sales orders and deliveries.
• Working with customers to resolve open issues of moderate scope.
• Operating under general supervision and developing a strong understanding of the business, including product, industry, and client knowledge.

What your background should look like

Key responsibilities include:

• Support migration of O2C processes from countries throughout the Americas to San Jose, Costa Rica and prepare O2C related process documentation (process maps and work instructions).
• Perform cash collection processing (sending reminders, communication via sales channel, direct interaction with customers and sales).
• Execute dunning process.
• Prepare customer aging analysis.
• Research and resolve of customer dispute cases.
• Review clients credit risk and limit status and work with internal stakeholders to recommend changes to limits, including actions to block clients credit.
• Manage blocked sales orders and deliveries.
• Maintain customer accounts and reconciliation to identify unresolved/unpaid open items.
• Handle and resolve escalated AR, credit issues, dispute management and ensure timely resolution.
• Execute periodically O2C reporting or upon request KPI’s measurements.
• Develop a strong understanding of the business, including product, industry & client knowledge.
• Contribute to continuous improvement initiatives within the O2C function, ensuring that improvements are incorporated in the work routine. 
• Ensure robust compliance environment with applicable policies, procedures and processes.

Experience:

• 2+ years of experience in a financial shared service center supporting multiple countries / business units.
• Diversified Industrial Products/Manufacturing industry experience preferred.
• Prior experience in collections, disputes in a shared services environment.
• Ability to work in culturally diverse teams with many levels of personnel.
• Ability to work with deadlines.

Knowledge:

• Undergraduate degree in Finance / Accounting / Business Administration
• Strong written and oral communication skills.
• Proficiency in English.
• Good accounting background.
• Excellent analytical skills. Ability to identify and resolve problems.
• Strong communication skills
• Proficiency in Excel
• Power BI Preferred

Competencies