Job Overview

TE Connectivity currently has different roles for US, Canada & Mexico process.  The purpose of this role is to provide analytical and operational support to TE’s Business Units.
The position will report to the process delivery Team Leader, focused on Cash Application, Client Credit Management, Disputes Management and/or Collections.

Job Requirements

-    Perform cash collection processing (sending reminders, communication via sales channel, direct interaction with customers and sales).
-    Execute dunning process.
-    Prepare customer aging analysis.
-    Research and resolve of customer dispute cases.
-    Review clients credit risk and limit status and work with internal stakeholders to recommend changes to limits, including actions to block clients’ credit.
-    Prepare Bad Debt reserve calculation per corporate policy.
-    Manage blocked sales orders and deliveries.
-    Post incoming payments on customer account.
-    Maintain customer accounts and reconciliation to identify unresolved/unpaid open items.
-    Handle and resolve AR escalations, credit issues, dispute management and ensure timely resolution.
-    Execute periodically O2C reporting or upon request KPI’s measurements.
-    Develop a strong understanding of the business, including product, industry & client knowledge.
-    Contribute to continuous improvement initiatives within the O2C function, ensuring that improvements are incorporated in the work routine. 
-    Ensure robust compliance environment with applicable policies, procedures and processes.
-    All other duties as assigned.
-    Support migration of O2C processes from countries throughout Americas to San Jose, Costa Rica.

What your background should look like

COMPETENCIES & SKILLS  
•    Strong written and oral communication skills.
•    Analytical skills. Ability to identify and resolve problems.
•    Able to work with all areas of the organization.
•    Intermediate to Advance in English.
•    Accounting background (is a plus).
•    Experience with ERPs & MS Excel.
•    Ability to work in culturally diverse teams with many levels of personnel.

EXPERIENCE & EDUCATIONAL REQUIREMENTS 
•    2+ years of experience in a financial shared service center supporting multiple countries / business units. 
•    Diversified Industrial Products/Manufacturing industry experience preferred.
•    Prior experience in collections, disputes & credit management functions. 
•    Experience with ERPs & MS Excel.
Education
•    Undergraduate degree in Finance / Accounting / Business Administration

Competencies