IT Operations Analyst

Job Overview

TE Connectivity’s IT Operations Teams support hardware installation and configuration and ongoing maintenance of the computer/data center. They monitor batch schedules and take actions as necessary in response to schedule problems or abnormal program terminations and manage tape backups, including physical tape handling; coordinate, diagnose and troubleshoot employee issues with personal computers and related systems; provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. TE’s IT Operations Teams provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. They develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support. At times they may monitor and troubleshoot equipment and assist with logging and documentation, cabling, racking, and server installations.

Key Responsibilities:

• Provision and maintenance of the IT infrastructure in our manufacturing site in Tát
• Windows Client Support - hardware and software for desktops & laptops
• Installation and maintenance of Windows client operating system as well as Office 365 applications and various business management system
• Installation and configuration of network printers, Mobile computers, Smartphones
• First and second level support for our employees in the office and production area in IT related matters
• Responsibilities in the area of network cabling and device configuration. Connect devices to the internal network
• Application of the group-wide compliancy guidelines in our environment
• Active Directory user / device and permission management
• Maintenance of local virtual and physical servers
• Complete IT asset management from device procurement until decommission
• Willing to hold user trainings, tech-talks
• Cooperation with other teams within the global and local organization to fulfill business requirements
   

What your background should look like:

• Bachelor or above degree in Computer Science, Information Technology or related field
• Good general IT knowledge in the area of client operating systems (Windows OS) as well as hardware and software
• Knowledge of Office 365 (Outlook, Skype for Business, OneDrive, OneNote, MS Teams,  Word, PowerPoint, Excel) Excel Visual Basic is good to have
• Experiences in a structured network environment is an advantage 
• Basic knowledge of VMware, previous experience with windows servers
• Good written and spoken English skills
• B category driving license
• Good communication, and teamwork spirit
• Proactive and solution-oriented behavior
• Accuracy in assigned tasks and reliability in meeting deadlines and targets
   

Competencies