CUSTOMER SERVICE ASSOCIATE III

Über uns:

Since 2020, First Sensor has been part of TE Connectivity, a global technology leader creating a safer, sustainable, productive and connected future. Our broad range of connectivity and sensor solutions, proven in the most demanding environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications and the home. TE Connectivity employs nearly 80,000 people, including more than 8,000 design engineers, who work with customers in around 140 countries. Our conviction is also our motto: EVERY CONNECTION COUNTS. At TE Connectivity, we give you room for professional development and the opportunity to work with colleagues across countries and cultures.

With immediate effect we are looking for you at the Dresden Klotzsche location as

 Customer Service Associate (m/f/d)

What your background should look like:

• Completed specialist vocational training of at least three years (preferably in the commercial sector)                             
• 1-3 years of relevant practical work experience 
• Experience in the areas of supply chain management and logistics, 
• sound user-related computer skills (MS Office) and knowledge of ERP systems (SAP) 
• Very good written and spoken German and good English skills, ideally experience with customs/export  
• High customer and service orientation, ability to work in a team, very good communication skills, flexibility 
• Technical and entrepreneurial understanding, organizational talent, ability to work independently 
• Problem-solving and analytical skills

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Your main tasks are:

• Edit and maintain order creation, order confirmation, delivery bill, invoice and customer base in ERP 
• Complete processing, reporting and monitoring of int./ext. customer orders with regard to     
• compliance with customer requirements regarding deadlines, costs and quality and clarification of deviations with the involvement of internal specialist departments 
• Direct contact person for the customer and responsible for the current customer base, including proactive communication  
• Support KAM (Sales) with acquisitions/surveys, obtaining follow-up orders and recording forecasts from the customer. Preparation of quotations.  
• Active tracking and processing of escalation issues to find solutions with the specialist departments in regular meetings 
• Handling customs clearance and consultation with the export manager, issuing supplier declarations   
• Complaint management: forwarding customer complaints to QM, issuing credit notes and invoice corrections or processing replacement deliveries in accordance with decisions made by Quality Management  

Competencies