Job Overview

The Director Business Process Transformation shapes and leads the end-to-end execution of the BU AI and business process transformation agenda, from opportunity identification and future-state process definition through prioritization, delivery, adoption, value realization, and continuous improvement. 
In partnership with the GM, CIO, functional leaders, TEOA, and enterprise technology teams, this role translates strategic direction into an integrated portfolio of AI and business process transformation initiatives, ensuring disciplined execution, scalable delivery, strong change management, and sustained adoption across the business. 
A key deliverable is to establish and lead the talent framework and governance model for AI and business process transformation, including the AI Belt System and KAIZEN, in close collaboration with the TEOA organization. 
 
This is a globally remote role. 

Responsibilities:

•    Translate the BU AI and business process transformation strategy into a clear, prioritized, multiyear execution roadmap aligned with business priorities. 
•    Lead the business transformation lifecycle from opportunity identification and future-state process definition through business readiness, adoption, value realization and continuous improvement. 
•    Ensure each initiative has a robust business case, defined objectives, accountable sponsors, success measures, and clear value tracking. 
•    Drive business portfolio prioritization and sponsorship, working with the CIO, Technical AI Transformation Leader and delivery organizations to align technical capacity and resources with agreed priorities. 
•    Own portfolio-level value realization and executive reporting across productivity, growth, quality, speed, and customer impact.
•    Establish delivery standards, development patterns, and reuse of AI components to improve speed, quality, and scalability.
•    Implement and enforce BU-level AI governance, aligned with Segment & Enterprise policies.
•    Partner with the CIO and Technical AI Transformation Leader to translate business transformation requirements into technology and data needs.
•    Implement and enforce BU-level AI governance, aligned with Segment & Enterprise policies.
•    Ensure compliance with security, data privacy, legal, and ethical AI guidelines.

What your background should look like:

•    Bachelor’s or Master’s degree in Business, Data, or a related field is preferred.
•    Senior transformation leader with a proven record of shaping and delivering large-scale, global, cross-functional change.
•    10+ years of experience in digital or business transformation, change management, AI, consulting, or process improvement, cross-functional roles.
•    Proven experience leading complex, multi-year transformation portfolios from strategy and process redesign through implementation, adoption, and measurable value realization.
•    Demonstrated ability to lead leaders, matrix teams, internal specialists, and external partners while influencing senior executives.
•    Strong understanding of AI and change management concepts, with practical exposure preferred.
•    Strong commercial and financial acumen, including business-case development, prioritization, investment trade-offs, and value tracking.
•    Executive-level communication skills, with the ability to translate complex topics into clear decisions, outcomes, and actions.

Competencies