Job Overview

Key Responsibilites

• Lead, coach, and develop the Customer Program Management team while building a culture of accountability, collaboration, and continuous improvement.
• Define CPM roles, operating standards, engagement models, tools, communication cadences, and escalation processes to ensure consistent execution across the organization.
• Establish expectations for customer ownership, communication quality, program execution, and cross-functional coordination.
• Build organizational capability through training, mentoring, succession planning, and performance management.
• Align CPM resources to support the highest-value customers, programs, and strategic business opportunities.
• Partner with Sales and Product Management leadership to define customer growth strategies and prioritize key program pursuits.
• Serve as a senior escalation and alignment point for strategic customers and major customer programs.
• Translate customer roadmaps, technical requirements, commercial objectives, and operational commitments into executable plans.
• Support executive customer engagements, business reviews, design-in strategies, and major program negotiations as needed.
• Maintain a strong voice-of-customer perspective while balancing business, operational, and commercial objectives.
• Establish and maintain a consistent governance model for customer programs, including dashboards, review cadences, decision forums, executive reporting, and escalation protocols.
• Drive alignment across Sales, Product Management, Engineering, Operations, Manufacturing, Quality, Supply Chain, Finance, Pricing, Demand Planning, and Customer Care.
• Ensure organizational focus on critical risks, gaps, commitments, and decisions required to win and execute customer programs successfully.
• Provide clear communication that connects customer priorities, business impact, resource requirements, timing, and execution status.
• Facilitate resolution of competing priorities, customer requirements, and organizational constraints that may impact execution.
• Ensure disciplined tracking of customer schedules, internal deliverables, program risks, recovery plans, and key decision points.
• Monitor readiness across commercial, technical, operational, quality, manufacturing, and supply chain functions for strategic programs.
• Identify systemic barriers and lead escalation efforts to resolve issues before they impact customer commitments or business outcomes.
• Drive consistent program reviews, action tracking, lessons learned, and continuous improvement activities across the CPM organization.
• Maintain visibility into program health, customer sentiment, commercial impact, and execution risk.
• Develop and monitor metrics that measure customer program performance, CPM effectiveness, execution health, and overall business impact.
• Partner with commercial and operations leaders to assess the revenue, margin, delivery, quality, capacity, and customer satisfaction implications of major programs.
• Standardize best practices across customer engagement, program reviews, communication, escalation management, and action tracking.
• Continuously improve processes, tools, and operating mechanisms to increase organizational speed, clarity, accountability, and impact.

What your background should look like

• Bachelor's degree required, preferably in Engineering, Business, Operations, Supply Chain, or a related technical or commercial discipline. MBA or advanced degree preferred.
• 15+ years of progressive leadership experience in customer-facing, cross-functional, and growth-oriented environments.
• Experience in customer program management, strategic account leadership, commercial leadership, sales, product management, business development, engineering, technical program management, manufacturing,operations, supply chain, or related disciplines.
• Demonstrated success managing strategic customer relationships and executive-level customer engagement.
• Experience leading program management teams, customer-facing organizations, or complex cross-functional initiatives.
• Proven ability to drive major product development, design-in activities, launches, ramps, and customer execution programs.
• Strong executive communication, organizational storytelling, and leadership reporting capabilities.
• Solid commercial and financial acumen, including experience evaluating revenue, margin, pricing, capacity, and customer impacts.
• Strong understanding of manufacturing, operations, supply chain, quality, and technical execution fundamentals.
• Connector industry experience is a plus.
• Familiarity with data center, AI, compute, networking, and storage applications is a plus.
• Executive presence and the ability to establish credibility with customers and senior leaders.
• Proven ability to create strategy, drive alignment, and deliver results.
• Strong people leadership, coaching, and talent development capabilities.
• Ability to influence and lead across functions without direct authority.
• Exceptional interpersonal, collaboration, and conflict-resolution skills.
• Advanced communication, presentation, and business storytelling abilities.
• Technical curiosity and the ability to engage credibly in technical and operational discussions.
• Demonstrated expertise in program governance, risk management, and escalation management.
• Highly organized with the ability to manage multiple high-priority initiatives in a fast-paced environment.
• Experience building scalable processes, dashboards, and operating mechanisms that improve organizational effectiveness, speed, and accountability.

Competencies