DIGITAL PRODUCT MANAGER- REMOTE

Job Overview

TE Connectivity's Product Management Teams manage all aspects of a product, from driving new product development to manufacturing to marketing. They are responsible for overall product strategy, business leadership and capacity plans in order to meet sales and profit targets.

We are looking for a highly motivated, customer-obsessed Product Manager to spearhead the development and enhancement of our online self-service tools and increased automation. You’ll drive the customer needs analysis, product development and execution of a well-defined self-service solution, to provide customers with an intuitive and efficient online experience. Your expertise in digital product management, user experience, and cross-functional collaboration will be essential to succeed in this role.

Job Responsibilities
•    Product Development: Lead the end-to-end product lifecycle, from ideation to launch and iteration, collaborating closely with cross-functional teams, UX/UI designers, engineers, and stakeholders.
•    User-Centric Approach: Conduct in-depth user research, gather feedback, and analyze user behavior to identify pain points, preferences, and opportunities for improvement.
•    User Experience (UX): Partner with internal UX subject matter experts to drive user-centered design principles and to ensure that self-service functionalities are intuitive, easy to use, and aligned with best practices for web and mobile interfaces.
•    Feature Prioritization: Define and prioritize features based on impact, feasibility, and user value, ensuring a delightful user experience while driving towards business goals.
•    Agile Development: Work closely with development teams, utilizing agile methodologies, to guide the product development process, define user stories, and manage the product backlog.
•    Cross-Functional Collaboration: Collaborate with design, development, quality assurance, and other relevant teams to ensure the successful implementation of self-service features within the established timeline and quality standards.
•    Testing and Quality Assurance: Partner with the engineering team to develop test plans, coordinate testing efforts, and participate in user acceptance testing and quality assurance activities to ensure that the self-service capabilities are functioning as intended and free of defects. Ensure product acceptance and readiness at key phases of the delivery cycle
•    Metrics and Analytics: Establish key performance indicators (KPIs) and utilize data-driven insights to continuously optimize tools, track performance, and iterate for improvement.
•    Change management and launch: Work with Channel’s Learning & Development team to drive training and change management
•    Stakeholder Communication & Engagement: Regularly communicate project updates, progress, and challenges to stakeholders at various levels within the organization. Effectively communicate product strategies, updates, and insights to internal teams, ensuring alignment and support for product initiatives.

What your background should look like:

•    Proven experience (2+ years) in digital product management, preferably in launching self-service features or similar digital initiatives.
•    BA/BS degree in Business, Marketing, Internet Technology, or related field
•    Passion for building technology that delivers outstanding customer experiences
•    Clear communicator with strong writing, editing and documentation skills
•    Strong analytical and problem-solving skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions 
•    Experience working directly with Engineers on product enhancements
•    Experience working in an Agile/Scrum environment
•    Experience with Jira (or equivalent)
•    B2B and Manufacturing Industry experience is a plus
 

Competencies