Job Description
Job Title:  Customer Service Specialist (F/M/D)
Posting Start Date:  1/9/26

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 
Job Description: 

Job Overview

At TE, employees collaborate with individuals from various backgrounds and industries to contribute toward safety, sustainability, and connectivity initiatives.

The Solution Center Team plays a critical role in supporting TE’s Enterprise strategy by driving Customer Growth and delivering an exceptional Customer Experience. We also enable the Distribution Channel business unit to make it simple and seamless for our partners to do business with TE.

Our organization is made up of professionals who provide global service to both end customers and distributors, fueling growth across the company.

Be the face and voice of TE Connectivity—represent our brand with excellence and create memorable interactions that build trust and loyalty.

Your tasks

  • Deliver exceptional customer service to Distribution partners, ensuring a seamless experience.
  • Build strong relationships and create revenue opportunities through daily tasks such as quoting, order processing, and managing worklists.
  • Handle distributor escalations and follow up on Special Price Requests and MCPs to ensure timely resolution.
  • Communicate effectively via phone, email, and chat to provide real-time solutions.
  • Collaborate with internal teams (production, sales, engineering, customer care) to resolve inquiries and meet customer needs.
  • Support competitive pricing strategies by working closely with pricing teams and maintaining transparent communication with customers.
  • Participate in distributor-focused meetings to align on priorities and share insights.

Your ideal background

  • Bachelor’s degree in business or technical field or equivalent experience - we value diverse educational backgrounds.
  • At least 2 years’ experience in a similar role, preferably in customer service; SAP knowledge is a plus.
  • Strong problem-solving and influencing skills, with openness to feedback and continuous learning.
  • Excellent communication skills—clear and impactful in verbal, written, and presentation formats.
  • Highly organized, able to prioritize and manage multiple tasks in a dynamic environment.
  • Creative and innovative mindset, bringing fresh ideas to improve processes and outcomes.
  • Collaborative team player with strong critical thinking skills, able to work independently, demonstrating self-motivation and a proactive, positive attitude.
  • Very good command of English (minimum C1 level)

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ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

 

Our Commitment to Transparent Hiring:
We are pleased to offer you an exciting total package that can also be flexibly adapted to your changing life situation - the well-being of our employees is our top priority!

  • Collaborative and friendly work environment
  • Extensive training and career growth opportunities
  • Life insurance
  • Private medical healthcare package
  • Employee referral bonus
  • Multisport co-financing  
  • Performance-based bonus plans

Great hiring starts with honesty, and we mean it.
Our job postings are gender‑neutral, inclusive, and never ask for your past salary. We disclose the full salary range and all pay elements, including how they are calculated, upfront - before any employment decisions are made.
At TE, we believe transparency isn’t a checkbox – it’s part of your experience with us.

 

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

Job Locations:
Posting City:  KRAKOW
Job Country:  Poland
Travel Required:  Less than 10%
Requisition ID:  145864
Workplace Type: 
External Careers Page:  Customer Service