Job Overview

The Customer Quality Engineer (m/f/d) plays a crucial role in developing and maintaining high-quality customer relationships within the EMIA region. This position operates in accordance with established quality specifications and regulations, serving both a mediator and quality expert for internal and external stakeholders.

This is a remote position that can be based within Europe, ideally located close to Automotive OEMs. 

Job Requirements

•  Managing customer-specific EMIA Quality requirements, including

          - Customer Scorecards
          - PPAP/PPA (Production Part Approval Process) Scorecards and Elements
          - Financial aspects

• Overseeing improvement activities and their associated releases
• Ensuring timely responses to customer requests
• Contributing to market share expansion and overall growth for TE

Customer Engagement:

• Provide onside customer support as needed and drive communication with customers about quality related topics
• Maintain strong knowledge of customer-specific requirements and Tier 1 business processes

Collaboration:

• Collaborate with Sales and product management team and Customer service team
• Work closely with TE PE Resident Engineers, Customer engineering team, FLE etc. to support key customers

Quality Assurance and Rework Management:

• Responsible for monitoring local sorting activities at companies (CoPQ) and managing rework actions at customer locations, negotiate costs, leading to cost avoidance/savings
• Ensure compliance with processes to avoid additional financial costs

Technical Expertise:

• Act as a technical specialist for the future product portfolio, ASpice, Technical Cleanliness and other AUT business standards
• Provide expertise in harnesses, batteries, and the full TE portfolio and Tier 1 projects

What your background should look like

• MBA / Engineer with university degree / certified Engineer or comparable
• Minimum of 5 years of experience in Automotive Quality
• Financial understanding (CoPQ, P&L, Warranty, Accruals etc.)
• Knowledge in statistics and basic tools of quality (APQP, MSA, Capability Studies, VDA, AIAG, FMEA)
• ASpice, Technical Cleanliness, Cyber security knowledge
• Strong technical knowledge in harnesses, batteries, and TE product portfolio
• Experience with Tier 1 business operations and customer-specific standards.
• Fluent business English verbal and writing. German language skills are a plus. 
• Travels minimum 50% + within EMIA (with all transportation modes, minimum, but not limited to car, plane, train, boats) with a high flexibility  

Competencies